Patient Service Representative - Women's Health

What You’ll Do

• Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.
• Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.
• Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.
• Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues.
• Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care.
• Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.
• Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.
• Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.
• Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times.
• Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.
• Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming—while prioritizing infection control, safety protocols, and patient privacy.
• Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.