Your experience matters
At Ottumwa Regional Health Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
What we offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- And much more...
About Us
People are our passion and purpose. Ottumwa Regional Health Center is a 217 bed hospital located in Ottumwa, IA and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters
How you'll contribute
The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.
Qualifications and requirements
- Minimum Education: High school diploma or equivalent
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)
- 2 years Medical Office experience preferred
- Experience with Medical Referrals preferred
Essential functions:
- Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
- Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
- Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
- Greets visitors and communicates with patients and providers.
- Checks patients in and completes the intake process to include insurance verification and updating demographic information.
- Collects appropriate co-pays and communicates any financial liability to the patient.
- Organizes and sets up appointments for some of the providers as needed.
- Follows up on special function needs.
- Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
- Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.
EEOC Statement:
Ottumwa Regional Health Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
