Search suggestions:

hiring immediately
part time
full time
remote
office assistant
medical receptionist
warehouse
work from home
project manager
front desk receptionist
airport
remote work from home
receptionist
Florida
Los Angeles County
California
Texas
New York
Houston County
Washington
San Francisco
Alabama
Wisconsin
Maryland
Fairfax County

Patient Services Specialist

Cleveland Clinic
$31,440 - $46,284 a year
Martin County, Florida
3 days ago

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Martin North Hospital’s Emergency Department has multi-disciplinary care teams, and the state-of-the-art technology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week.


Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.


A caregiver in this position works
day/evening/night/weekend, 6:00pm—2:30am or 7:00am—3:3pam.


A caregiver who excels in this role will:

  • Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

  • Investigate, triage and resolve patient issues using the established HEART model.

  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

  • Enter and maintain confidential patient information.

  • Recruit, enroll and educate patients on MyChart and Appointment Pass.


Minimum qualifications for the ideal future caregiver include:

  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree


Preferred qualifications for the ideal future caregiver include:

  • Knowledge of medical terminology


Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

  • Dexterity sufficient to operate a PC and other office equipment.

  • Requires extended periods of standing, walking or sitting.

  • Good visual acuity through normal or corrected vision.

  • Must be able to navigate various locations and function in a fast-paced, hectic environment.

  • Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Save Apply
Report job
Other Job Recommendations:

Patient Services Specialist

Feather River Tribal Health Inc
Oroville, California
$26 - $27 an hour
  • Eligibility Determination and Health Coverage Assistance -...
  • PRC Coordination and Compliance - Collaborates with PRC...
2 weeks ago

Patient Support Specialist

Disruption Healthcare PLLC
Washington
$19 - $22 an hour
Who We Are At Complex Care Center, we simplify the complexities of care by placing our patients at the forefront. As a Patient...
3 days ago

Patient Care Specialist (Medical Receptionist)

Fast Pace Health
Millington, Tennessee
$28,168 - $33,643 a year
  • Ability to cross train and assist with back-office duties...
  • Accurately collect and input patient demographics and...
1 week ago

FLOAT - Patient Care Specialist (Medical Receptionist)

Fast Pace Health
Vernon Parish, Louisiana
$25,135 - $30,825 a year
  • Ability to cross train and assist with back-office duties...
  • Accurately collect and input patient demographics and...
1 week ago

Patient Services Representative

Quest Diagnostics
Los Angeles County, California
$22 - $24 an hour
  • Patient Services Representative
  • Tarzana, CA 91356
  • Float Locations: Hollywood, CA 91607...
1 week ago

Patient Services Representative II

ORTHOPAEDICS EAST
Pitt County, North Carolina
  • Provide professional, timely communication with patients and...
  • Maintain confidentiality and compliance with company...
1 week ago