If you are a current YAI employee, please click this link to apply through your Workday account.
Key/Essential Functions & Responsibilities
- Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.
- Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
- Provides information regarding services, sliding scale fees and/or appointments to callers.
- Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
- Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
- Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
- Participates in department meetings.
- Performs all related work, as assigned.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
- High School diploma/GED; and
- At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity; and
- Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
- Above average verbal communication skills
- Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks
Preferred Qualification Requirements ( desired requirements beyond MQRs above)
- College credits and/or degree
- Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
- Prior experience in healthcare
- Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin
Monday - Friday 8:30 - 4:30pm starting July 1 till August 23,2025
Pay rate: $17.00 per hour
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
