Are you customer focused, enjoy building relationships and leading a team? You have found the right team. As a Payment Sales Program Support will play a dual role as both a leader and a coach, partnering with the Payments Sales Program Manager to deliver best in class new hire onboarding and comprehensive curriculum to new Associates and TMOs. This role demands an experienced communications professional who is articulate, organized, resourceful, and self-motivated, capable of thriving in a fast-paced environment while managing multiple tasks.
Job responsibilities:
- Oversee and coordinate the onboarding process for all new hire Associates and TMOs, ensuring a smooth transition into the organization.
- Develop and deliver standardized programs for new hires within Payment Sales, focusing on their first 90 days, and ongoing development initiatives
- Manage the internal transition of associates moving from Analysts to Associates or transitioning from other LOBs/roles.
- Act as an additional resource for Associate line managers in partnership with Program Manager, providing guidance and support to Associates through their new hire journey.
- Represent CB Payment Sales in cross-functional initiatives related to sales, service, implementation, product, and operations. Address issues related to Treasury Services processes and products, focusing on risk management and client experience.
- Adhere to the control environment for business growth and expansion, identifying and acting on efficiency opportunities.
- Manage change and process improvements, including impact assessment, documentation, communication, implementation, and post-implementation evaluation.
Required qualifications, capabilities, and skills:
- Bachelor’s Degree or equivalent work experience.
- Strong experience in Treasury Services, particularly in businesses similar to Payments in Commercial Bank
- In-depth knowledge of Treasury Services products, strategies, and the regulatory landscape.
- Excellent written and verbal communication skills, with the ability to influence and negotiate effectively across various business levels.
- Openness to active developmental feedback from peers.
- Proficiency in MS Excel and PowerPoint, including PitchPro.
ABOUT US
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
