Pediatric Therapy Reception & Front Office Assistant

Pediatric Therapy Reception & Front Office Assistant

We are a vibrant pediatric therapy practice seeking a reliable, organized, and personable Front Office Assistant to support our growing team. This role is essential to ensuring an efficient, welcoming, and professional front office environment for our families and clinical staff.

You’ll serve as the first point of contact for patients and families, supporting daily operations while working closely with therapists, schedulers, and administrative leadership.

Key Responsibilities

• Greet families and manage all aspects of the front desk experience
• Answer multiple phone lines and respond to client inquiries
• Assist Lead Scheduler in optimizing schedules for multiple providers
• Verify insurance benefits and obtain pre-authorizations as needed
• Accurately capture and enter intake and demographic information
• Perform general administrative tasks (data entry, scanning, and faxing)
• Maintain a clean, child-friendly front office and waiting area
• Ordering office or therapy supplies as needed

Qualities Required

The ideal candidate will have 2-3 years of experience providing support in a high volume, multi-functional office, and knowledge of superior administrative practices. The candidate must be proactive, goal oriented, and personable. The ability to work independently, multi-task, and be comfortable in a rapidly changing environment is vital to this position. Personal attributes desired include being well-spoken, punctual, goal-oriented, and reliable.

Additional qualities include:

• Adapting to changing needs by acquiring new skills and knowledge.
• Super organized & great attention to detail.
• Strong verbal and written communication skills.
• Proven ability to maintain the highest standards of discretion and judgment in dealing with confidential information.
• Being energetic and able to juggle multiple tasks.
• Microsoft Word, Excel, and email skills a must.

Qualifications

· Two Years (+) of Medical Front Office Experience

·Benefits We Offer

· Competitive pay $17.00-$21.00/hour, based on experience

· Four day workweek: Monday through Thursday

· Group health benefits (medical, dental, vision)

· Retirement savings: Company-matched Simple IRA plan

· Generous Paid Time Off: up to 3 weeks PTO + Paid Holidays

· Supportive team culture and excellent work-life balance

This is a great opportunity to work in a family-centered environment where your role directly supports the developmental progress of children in our care.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Experience:

• Medical front office: 2 years (Required)

Ability to Commute:

• Atlanta, GA 30342 (Required)

Work Location: In person