Essential Job Responsibilities and Duties
- Establish rapport with donors to ensure overall service satisfaction
- Conduct routine venipuncture for plasmapheresis and collect donor samples
- Respond and assist with donor reactions during the donation process
- Monitor collection equipment to facilitate the health and safety of the donors
- Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays
- Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
- Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
- Maintain equipment and work area cleanliness in between donors
- Responsible for accurate documentation of collection records
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
- Maintain an open line of communication with Management
- Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
- Ability to accept performance feedback in a professional manner
- Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
- Other duties as assigned
- High school diploma or equivalent required
- Minimum one (1) year work experience preferred
- License or certification where required by state
Requirements
- Strong oral and written communication skills
- Provide a pleasant customer service experience
- Ability to read and interpret directions and instructions
- Perform basic math calculations
- Basic computer skills
- Reasoning ability to identify, interpret and apply appropriate information
Physical Requirements
- Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
- Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
- Manual dexterity to perform all phases of donor plasmapheresis
- Ability to stand for extended periods of time for up to four (4) hours at a time
- Ability to lift, tug, pull up to fifty (50) pounds
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