***This position is part-time and requires work in the evening***
About Our Company
Bill Howe started AM/PM SewerDrain Cleaning in 1980. The company began out of Bill Howe's studio apartment in Pacific Beach, with one goal in mind - give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego's most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!
Vision Statement: Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits
Mission Statement: We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heatingair, and floodrestoration needs 24/7/365.
Workplace Values
The Service Manager will be expected to operate in line with our workplace core values which are:
The Bill H.O.W.E Way
Heart: Fiercely committed to the needs of our employees, communities, and customers
Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities
World-Class: The BEST at what we do
Ethical: Transparent, fair, and ethical
Job Summary
We are looking for an experienced plumber who is passionate about training and developing people to fill our part-time Plumbing Instructor role. This position supports the Director of Training in executing the curriculum, mentoring apprentices, and ensuring training initiatives align with Bill Howe's performance standards and core values. The ideal candidate will be a strong communicator, organized, and committed to fostering a culture of continuous learning and professional growth within our Plumbing Apprentice Academy.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Support the development and implementation of apprentice training curriculum
- Coordinate daily learning activities and provide logistical support
- Assist with the evaluation of training effectiveness and recommend improvements
- Mentor apprentices and facilitate one-on-one or group coaching sessions
- Track and document apprentice progress and performance metrics
- Assist in managing student coordination and communications
- Collaborate with the Director of Training to identify training needs via skills gap analysis
- Contribute to the development of new technician-to-truck programs
- Research training tools, technologies, and methods (e.g., ServiceTitan modules, online platforms)
- Participate in recruitment and hiring efforts for apprentice roles
- Step in to lead training sessions when needed
- Carry out additional duties as assigned by the Director of Training or Operations Manager
Minimum Qualifications
- Minimum 3-5 years experience as Plumber
- Valid Driver's License
- Strong written, verbal, and interpersonal communication skills
- Working knowledge of plumbing trade and code requirements
- Prior leadership or mentorship experience preferred
- Prior experience as instructor preferred but not required