Company Overview: Service Specialties Inc. is a premier provider of comprehensive HVAC and plumbing services, committed to excellence in customer service and quality workmanship. We are currently seeking a skilled and experienced Plumbing Service Manager to lead our plumbing service department and ensure the highest standards of service delivery to our valued customers.
Job Summary: The Plumbing Service Manager will be responsible for overseeing the daily operations of the plumbing service department, managing service technicians, ensuring customer satisfaction, and maintaining high standards of quality and safety. This role requires strong leadership, technical expertise, and a focus on delivering exceptional customer service.
Key Responsibilities:
Leadership and Management:
- Lead, mentor, and manage a team of plumbing service technicians.
- Conduct regular performance evaluations and provide ongoing training and development opportunities.
- Foster a positive work environment that promotes teamwork and employee engagement.
Service Operations:
- Oversee daily operations of the plumbing service department, ensuring efficient and effective service delivery.
- Develop and implement service schedules, ensuring timely response to customer requests.
- Monitor and manage service department performance.
Customer Relations:
- Serve as the primary point of contact for customers regarding plumbing service issues and inquiries.
- Address customer complaints and concerns promptly and professionally, ensuring customer satisfaction.
- Conduct follow-up calls and visits to ensure ongoing customer satisfaction and service quality.
Technical Expertise:
- Stay updated on the latest plumbing technologies, products, and industry trends.
- Provide technical guidance and support to service technicians.
- Ensure all service work complies with relevant codes, standards, and regulations.
Quality Control and Safety:
- Implement and enforce safety protocols to maintain a safe working environment.
- Conduct regular site inspections to ensure high-quality workmanship and adherence to safety standards.
- Address any deficiencies or issues identified during inspections.
Administrative Duties:
- Maintain accurate records of service activities, including work orders, customer interactions, and maintenance schedules.
- Prepare and submit regular reports on service department performance, customer satisfaction, and financial metrics.
- Coordinate with other departments, such as sales and installation, to ensure seamless operations.
Qualifications:
Education and Experience:
- High school diploma or equivalent; technical or trade school certification preferred.
- Minimum of 5 years of experience in plumbing service, with at least 2 years in a supervisory or managerial role.
Skills and Competencies:
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency in diagnosing and troubleshooting plumbing systems.
- Knowledge of plumbing systems, components, and service best practices.
- Familiarity with relevant codes, standards, and safety regulations.
Certifications:
- Valid plumbing license required.
- Additional certifications (e.g., backflow prevention, gas fitting) preferred.
Physical Requirements:
- Ability to lift and carry heavy equipment and materials.
- Comfortable working in various conditions, including confined spaces and outdoor environments.
- Capability to stand, bend, and kneel for extended periods.
Amazing Benefits and Compensation:
- Competitive starting salary with performance-based bonus opportunities.
- Comprehensive on-the-job training and mentorship from experienced professionals.
- 100% Company provided Health and dental insurance.
- Short Term and Long Term Disabillity, Vision insurance.
- 401k Opportunity with Company Match.
- Paid time off and holidays.
- Uniforms and necessary tools provided.
- A positive and supportive work environment.
- Opportunities for continuing education and professional development.
