Job Summary:
Identify, track and contact patients for the purpose of achieving out reach program goals and achievements associated with improving the quality of care. Maintain records, statistics and data bases associated with local, regional program goals and regulatory requirements. Under the direction of and in collaboration with other healthcare professionals assist patients in identifying and using resources that improve quality of care.
Essential Responsibilities:
- Under direct supervision, track patient populations to obtain statistical information related to specific program goals associated with health care management and assure that patient records are updated.
- Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.
- Using established measures and criteria to identify patients within specific care programs.
- Under direct supervision and using established formats, develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.
- Notify enrolled members in care management and health care classes and track attendance.
- Distribute educational materials.
- Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self care management skills.
- Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.
- Under direct supervision uses data bases and reports to ensure patient conformity to specific care programs and regulatory compliance
- Acts as a liaison between patient community and other Kaiser resources.
- Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.
- Perform other related duties as may be assigned.
Pay Grade: 38
Basic Qualifications:
Experience
- N/A
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Excellent Customer Service and verbal and writing skills, sufficient to author correspondence with minimal supervision.
- Fluency in the typical office software applications such as Word, Excel, Access, Power Point at a level sufficient to build data tables and develop queries.
- Must be able to work in a Labor/Management Partnership environment.
- Bilingual (English/Spanish) QBS Level II required.
Preferred Qualifications:
- Minimum three (3) years of progressively responsible health care experience.
- Bachelors degree in Health Care (LVN or other similar course of study) preferred.
Notes:
This is an On-Call position, days and hours may vary.
Must successfully have passed the bilingual test (within the last 12 months), or be active in the QBS program.
PrimaryLocation : California,Carson,Carson Main Street Medical Offices
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : B01|SEIU|Local 399
Job Level : Individual Contributor
Job Category : Administrative & Support Services
Department : South Bay Med Center - Population Management - 0806
Travel : Yes, 15 % of the Time
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
- Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
- Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
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