Provides telephonic triage and document review services that require clinical judgement and interpretation and acts as a liaison between the patient care team(s) and their primary care provider.
Reviews and triages telephone encounters calls and messages from patients and de-escalates or escalates to the appropriate care team or clinician
Prioritizes urgent medical triage to patients
Provides timely assessment for smart scheduling into clinician schedule
Reviews lab results imaging results consultation notes and clinical summaries and identifies those that need to be directed to the respective clinicians for review
Effectively communicates with appropriate disciplines involved in the care of patients and provides information and recommendations to providers
Develops professional working relationships with health care providers and facilities generating an open flow of information and support of home care goals
Promotes effective working relationships with nursing personnel the management team and health care providers
Determines individual patient needs for services referrals and training and provides patient education as necessary on plan of care
Attends required meetings and huddles
Seeks guidance and resources when necessary in care and treatment of patients
Provides guidance and direction to colleagues and acts as a resource/mentor for nonclinical staff
Coordinates team based care in the absence of the Program Manager
Complies with federal and local confidentiality laws including HIPAA ensuring patient privacy
Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients� demographic clinical and financial information
Performs other job-related duties as assigned
Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.
Education and Experience
Graduate of an accredited school of nursing
Current Rhode Island RN license in good standing
3-5 years of appropriate nursing experience
Knowledge Skills and Ability
Capacity to collaborate with colleagues and teammates as necessary to ensure quality work
Ability to work both on a team and independently with the capability to self-direct
Ability to use technology with proficiency in electronic medical record (EMR) platforms and Microsoft Office applications such as: Outlook Excel and Word
Ability to function well in a high-paced and at times stressful environment
Capacity to multi-task think critically and problem solve
Clear assessment creativity judgment and decision-making skills
Ability to take initiative organize prioritize and follow through with work assignments assuring fulfillment of plans and goals
Excellent communication skills � both verbal and written
Ability to maintain quality safety and/or infection control standards
Ability to perform standard clinical procedures according to established protocols
Ability to maintain professionalism and provide superior customer service to all
Physical Requirements
This role works primarily in a remote capacity and has daily communications through virtual meetings some time in the office may be required for meetings trainings etc.
Prolonged periods of sitting at a desk or standing while using a computer
Work and move among all departments of Brown Health Medical Group Primary Care group
Excellent hand/eye coordination
Lift up to 15 pounds
Manual dexterity to operate a personal computer or laptop as well as standard office machines and equipment as it pertains to one�s position
State-wide travel and operation of motor vehicle may be required for offsite meetings and trainings
Must have a valid driver�s license and clear driving record
Use of personal vehicle and proof of auto insurance is necessary
Visual Acuity Hearing and Speaking
Capability to transfer information from original source to paper computer telephone and in person
