Company Description
A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.
Job Description
Embark on a creative adventure as an Itinerary Designer, where your passion for travel and meticulous planning will shape unforgettable journeys for our guests. With your keen understanding of local excursions and a flair for crafting seamless experiences, you'll be the architect of personalized itineraries that turn travel dreams into extraordinary realities.
Create a fluid and cohesive guest experience and itinerary
Create a genuine connection with our guests
Communicate with appropriate departments regarding guest programming
Utilize all systems and procedures to book, schedule, plan and design guest itineraries
Supervise the Pre-Arrival and Concierge team, ensuring day-to-day operations run smoothly and in alignment with service standards.
Serve as a local expert of the Napa Valley, maintaining strong relationships with vendors and continuously seeking new, unique guest experiences.
Act as a primary point of contact for guest concerns, demonstrating effective problem-solving and service recovery skills.
Maintain a visible presence in Front-of-House areas, providing accurate information about property activities and local offerings.
Support training, onboarding, and ongoing development of team members, in coordination with department leadership.
Assist with training to maintain exceptional service standards and brand alignment.
Assist with maintenance of vendor records, commission reports, and guest activity data in both written form and hotel systems.
Assist with preparing the team schedule to ensure appropriate shift coverage
Ensure adherence to safety and service policies, and model company values in all interactions.
Promote clear and timely communication through daily logs, emails, and pre-shift meetings.
Perform additional duties as assigned by leadership.
The starting pay range for this position is $28-30.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.
Qualifications
Minimum 2 years experience in a similar hotel or resort role; luxury hospitality preferred.
Proficiency in Opera, ALICE, and Microsoft Office/Google Workspace tools.
Deep knowledge of Napa Valley (or willingness to become an expert), including wineries, restaurants, and attractions.
Strong written and verbal communication skills.
Able to work a flexible schedule, including weekends, as needed.
Detail-oriented with the ability to prioritize and manage multiple tasks effectively.
Strong problem-solving skills and guest-first mindset.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
