The Team Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer B2B specific last mile delivery solutions, consolidated and pallet deliveries, and many other services to scale Amazon Business in line with unique customer requirements. As a leader within this organization, you will be involved in helping re-imagine what a B2B supply chain should look like and play a key role in the technology that will power our B2B supply chain. The Position We are looking for a Principal, Product Manager role to lead AB Operations specific workstreams across Complex Delivery Locations and Commercial Address Management. In this role you will own managing the different interfaces between customer feedback and the alignment within the AB Operations team and WW Operations and Tech partners to drive defect reductions across business hours compliance, overall delivery success and complex delivery locations. You will identify and implement long-term strategies, develop processes and partnerships across internal Amazon teams and external carriers, and champion data-driven decision-making to drive improvements to the overall AB customer delivery experience. This is a critical leadership role with significant visibility and impact, with responsibility for achieving operational alignment for AB’s Strategic vision across multiple VP orgs, while managing VP level goals tied to delivery performance across all AB operating regions. Success in this role requires you to think strategically, communicating initiatives over a 3-year vision. You will perform deep dive analytics on existing processes, identify gaps and opportunities and create scalable long-term mechanisms to drive improvement, establish key project milestones and business requirements. The successful candidate will have experience influencing business owners and supporting decision making in rapidly evolving environments. The role requires the candidate to be a self-starter with the ability work through ambiguity, being both strategic and analytical in their approach. The candidate must have the aptitude to incorporate new approaches and methodologies that are grounded in data-based recommendations. This role also has regular interaction with senior leaders and therefore requires strong interpersonal and communication skills. This role is open to locations: Bellevue, WA, Nashville, TN, Arlington, VA and Austin, TX. International locations within London, UK, Luxembourg and Munich, DE will also be considered. Key job responsibilities - This position will partner directly with AB Flywheel Inputs teams, specific to Delivery Experience. This role will conduct deep coordination with Routing, Planning and Address Intelligence teams across Amazon. - Coordinate cross regional support, share best practices, influence partner team product roadmaps, and create joint operational planning cycle document across WW teams - Create dashboards and deep dive tools needed to support delivery experience initiatives across all AB regions, work closely with the AB Analytics teams to create these tools from a global summary view. - Navigate through ambiguity in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments. - Own financial inputs for Network Wide cost savings strategy tied to routing and planning specific to the AB Operations charter. A day in the life You will partner with Internal Routing and Planning teams as well as AB Operations and AB Business teams to drive the WW Charter for for Complex Deliveries and Business Hours Compliance. About the team To support AB's mission, the AB Operations team owns end to end customer experience for AB customers right from checkout to final mile delivery and sits under the broader Global Transportation Services (GTS). We are the Single Threaded WW Ops team driving B2B operations, developing products and programs unique to business customers, and enhancing the core Amazon delivery capabilities for commercial addresses.
- Experience owning technology products
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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