The Company
MembersFirst, based in Wayland, Massachusetts, is an award-winning web design and marketing agency and the leading provider of member-interactive, mobile, reservation, and marketing software for the Private Club industry (Golf & Country, Health & Fitness, Yacht, City & Dining.)
Company Website:
All successful team members at MembersFirst demonstrate:
- Customer Focus - Dedicated to exceeding the expectations of our customers; uses customer information for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
- Integrity And Trust - Is seen as a direct and truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain.
- Action-orientated - Full of energy for the things he/she sees as challenging; seizes opportunities.
- Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds strong rapport.
Motivating Others - Creates a climate in which people want to do their best; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with.
The Role
The Product Manager at MembersFirst will be the point person for various internal projects within the Product team and is responsible for the planning, organization, quality assurance, and documentation leading up to and following product releases. This includes gathering and prioritizing product and customer requirements, managing the product throughout the product life cycle, and working closely with engineering to deliver winning products. It also includes working with sales, marketing, and support to ensure customer satisfaction goals are met. The Product Manager represents the interests of all internal and external stakeholders and also ensures that the product supports the company’s overall strategy and goals.
The Product Manager will be responsible for the evolution of the Content Management System, Mobile App, Reservations, and Email Marketing. This person will become an industry consultant for private club staff in the roles of Membership, Marketing, and Communications Directors and all the software that pertains to their daily operations. This role reports to the Director of Product, manages 1-2 QA Analysts, and works closely with the Development team members.
Responsibilities
- Oversee the entire product development process, from ideation and design to testing and deployment.
- Ensure that products are launched on time and within budget, and that they meet customer expectations.
- Conduct market research and analysis to understand customer needs, competitive landscape, and emerging trends.
- Classify features according to strategic goals and initiatives, ensuring that the product roadmap is focused on the most valuable areas.
- Collaborate with engineering, marketing, sales, and other departments to ensure a cohesive and successful product launch and ongoing product management.
- Participate actively in sprint planning meetings.
- Create Product Requirements Documents (PRDs) with prioritized features and corresponding justifications.
- Design wireframe mockups for enhancements and new product screens.
- Manage QA Resources to ensure user expectations are met, bugs and product enhancements are addressed with perseverance and detail.
- Run beta and pilot programs with early-stage products. Enlist, train, and collaborate with clients.
- Write internal and external product release notes. Write agreement language and parameters for new products.
- Continuously monitor and optimize products to ensure they remain competitive and meet evolving customer needs.
- Represent the product at tradeshows, webinars, demos and occasional client site visits.
Qualifications
- 5+ years of Product Owner/Manager/Analyst experience
- Familiarity with the private club industry
- Ability to clearly and concisely communicate product vision, strategy, and progress to stakeholders. Comfortable leading webinar presentations.
- Ability to understand and juggle the client and business needs
- Ability to translate user and business requirements into the necessary level of detail
- Proficiency in conflict resolution and problem-solving techniques
- Bring evidence-based decision-making to your communication.
- Be a ruthless prioritizer while balancing the needs of customers and stakeholders.
- Be able to say “no,” but explain why in terms that stakeholders understand.
- Be transparent about your prioritization and roadmap process.
- Demonstrated success defining and launching products
- Excellent written and verbal communication skills
- Technical background, with experience in software product management
- Understanding of UI and UX practices
- Excellent teamwork skills
- Proven ability to influence cross-functional teams without formal authority
- Experience working with external third parties to assess partnerships and integrations
- An entrepreneurial work style, you're a self-starter
- Excellent organization skills
- Ability to work well with designers and engineers
- Great interpersonal and communication skills
- Tactfully communicate progress to higher ups
- Understands what motivates certain user actions and advocates for the users
- Can effectively cope with change/ambiguity and shift gears comfortably
- Demonstrates composure under pressure and is a settling influence in challenging times.
- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Strong organizational skills: uses resources effectively and efficiently arranges information and files in a useful manner.
- Ability to be a team player and encourage cooperation with peers to solve problems
- Strong perseverance: pursues everything with energy, drive, and a need to finish; seldom gives up before finishing.
- Strong priority setting in order to eliminate roadblocks and create focus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
