Job Summary/Overview
The Elevator Drives Product Specialist is a customer-focused technical expert ensuring peak performance and reliability of elevator drive systems. This role requires deep expertise in motor control, PLC integration, and advanced troubleshooting. The specialist supports customers through technical guidance, product knowledge, and occasional fieldwork—bringing curiosity, preparation, and a strong connection to the urgency technicians face in making things work.
Essential Duties and Responsibilities
- Provide expert-level support for elevator drive systems, including motor (induction and PM) and PLC control troubleshooting, via phone, email, and on-site visits.
- Serve as a technical liaison between customers and internal teams (engineering, sales, service, and development) to resolve product issues and improve system performance.
- Accurately process and manage customer repair orders, RMAs, and service documentation in accordance with company procedures.
- Communicate clearly with customers regarding repair findings, system status, and any delays or issues.
- Stay current with elevator industry standards, motor control technologies, and PLC programming practices.
- Maintain compliance with safety regulations and uphold high standards of workplace organization and cleanliness.
- Will be expected to learn and support material handling products such as radios, drives, brakes, and other CMCO products where Magnetek products have been integrated.
- Participate in scheduled on-call rotations with additional compensation (Material Handling)
- Travel to customer sites to support/advise customer technicians in troubleshooting when needed.
- Maintain technical competency, technical knowledge of current and new products, and remain current in technology and changes in the industry.
- Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of departmental housekeeping standards.
- Complete special projects as assigned.
Knowledge, Skills, Competencies, and Abilities
- Demonstrated ability to troubleshoot electromechanical equipment.
- Working knowledge of Microsoft Office (Word, Excel, Power Point).
- Strong verbal and written communication skills.
- Excellent problem solving and analytical skills.
- Excellent time management skills.
- Strong work ethic and positive attitude.
- Ability to work on your own initiative and as a part of the team.
Required Qualifications
- A.S. Degree in Electronics, Industrial Technology, Engineering, or equivalent experience.
- Bachelor's Degree preferred.
- 3+ years of Field Service or Service experience.
- 30+% Domestic and International Travel.
- Scheduled on-call shifts with additional pay.
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