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Job Summary
This position is for the 0-3 permanency teams that also plays a pivotal part in the problem solving Well Baby Court. This position will be assisting caseworkers in administrative work such as case auditing, managing E-files, as well as the occasional client contact primarily transporting children or delivering items to parents. The 0-3 teams are in need of an individual that is self-driven, high energy, organized, efficient, and well versed in Excel as well as all other Microsoft products. We are looking for someone to be flexible and highly collaborative in a fast paced environment. Please apply today!
This position has a work schedule of 25 hours per week between Monday – Friday 8:00 am – 5:00 pm; schedule is subject to change. Hybrid schedule available upon successful completion of the probationary period; subject to change
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
Essential Duties/Responsibilities
- Provides administrative support and coordinates client-related services in support of assigned program.
- Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
- Coordinates, oversees, and documents client interactions and contact ensuring appropriate interaction as assigned.
- Attends and testifies in DHS case court hearings based on intervention with clients as needed.
- Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assists with the purchase of necessary items as needed.
- Participates in meetings and staffings as requested; attends training and workshops.
- Provides support to caseworkers, supervisors, and managers as needed.
- Performs other duties as required.
Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Qualifications
Knowledge, Skills & Abilities
- Knowledge of casework practices, procedures, and guidelines.
- Ability to understand and promote Family Centered Practice.
- Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts. Ability to provide excellent customer service.
- Ability to efficiently plan, schedule, and organize.
- Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
- Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation.
- Ability to work independently as appropriate.
- Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
- Ability to use standard office equipment to include computer, fax machine, copier, and telephone.
- Maintain regular and punctual attendance.
Required Education & Experience
- High school diploma or equivalent education.
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Six months of public contact experience in human services or a related field.
- Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.
Licenses/Certificates
- Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
Pre-Employment Requirements
- Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.
Work Conditions
Duties are performed in an office environment, clients' homes, schools, jails, court, etc. This position may require occasional lifting, such as files, supplies, children, and car seats. May be exposed to hostile family situations and individuals; may be exposed to unsanitary and hazardous conditions. Hybrid remote work environment dependent upon Department discretion and business needs. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require evening and weekend hours. Local and non-local travel may be required.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
