Project Coordinator II, Onsite Services

Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

• Intake all customer requests via client’s database; assign to teams for execution if applicable
• Update client’s database to record schedule changes while maintaining turnaround time to meet key performance indicators
• Responsible for professional customer communications within the database, e-mails, phone calls and/or chat in a timely manner.
• Gather, document, and track details on floor plan updates to reflect furniture deliveries
• Work collaboratively with both internal and external stakeholders to ensure successful project completion
• Identify and expedite high level or escalated requests with professionalism and sense of urgency
• Ensure each request is completed to customer’s satisfaction
• Overcoming obstacles by providing resources and solutions amidst ambiguity.
• Complete multi-step requests within the client’s database that require the involvement of various business units and coordinating schedules
• Coordinating the delivery and removal of product to not interfere with the client’s operating business
• Complete client requests involving specialty items outside of the normal scope of work
• Schedule truck deliveries and warehouse pickups
• Assist Furniture Project Manager Zone Leads and Designers with planning and scheduling small scope projects
• Plan and provide furniture options for small events upon client requests
• Respond to inventory inquiries from multiple outside vendors
• Request security escorts to support the installation team gain access to restricted spaces
• Assist with inventory cycle counts and place inventory orders

Qualifications:

Education/Experience

Associates Degree or higher from an accredited college or university preferred. Prior experience will be considered in lieu of a degree. Two to four years of customer service experience preferably within an office or account management setting. Prior experience working within a ticketing or customer service queue is a plus.

Knowledge/Skills/Abilities

• Knowledgeable of furniture system parts and assembly
• Fully comprehends furniture floor plans
• Strong verbal and written communication skills
• Must be extremely organized with good time management skills
• Strong attention to detail required
• Ability to analyze and problem solve and make decisions with minimal guidance
• Proficient in office productivity applications (Google suite product, preferred)
• Must be flexible and have a strong sense of urgency
• Ability to provide excellent customer service and foster both internal and external relationship
• Ability to work independently and in a team environment
• Must be able to work under pressure in deadline driven situations

Physical Requirements

• Seeing, hearing, color perception, clear speech
• Ability to move distances within the office and warehouse
• Complex reading and writing, basic math skills

Working Environment

• Regularly works with others in person, over the phone and via email
• Generally works in an office environment around moderate noise
• Nature of work requires intermittent, unusual hours and some time spent out of the office
• Flexibility to work morning shift