Project Management, Training & User Support Lead

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Global Quality Systems (GQS) Team manages quality systems across Mattel. The team is responsible for system administration, system development, training, user support, and organizational change management. The team works with leaders in the Global Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems meet the business needs. Objectives are to ensure systems meet the current and future needs of the business, are being fully utilized, processes are aligned, and users are trained and supported across Mattel. These systems help to ensure that Mattel develops, manufactures, and ships quality products that are safe and regulatory compliant. This team has been developed as Mattel embarks on a path of digital transformation for the Quality, Safety, Regulations, and Compliance organization.

Job Description

The Opportunity: 

Mattel is currently seeking a Project Management, Training, and User Support Lead (East Aurora, NY). In this position, you will collaborate with the technical Global Quality Systems (GQS) team, the Global Technology Organization (GTO), system vendors, and business stakeholders.

What Your Impact Will Be: 

Project Management

Manage and coordinate the GQS team in their role in the Agile Product Delivery team (GTO Agile Operating Model). You will ensure GQS is successful in their responsibilities in delivering new functionality and applications.

Global Training Admin

Provide leadership across Mattel in the successful use of the Veeva Training System (VTS). Ensuring Training Admins are fully trained and use the VTS model correctly. You will create the framework for the VTS matrix: users, roles, curriculum, training, dashboards, reports, etc.

User Support

Manage user support for GQS systems. Ensure users are fully supported. You will use support metrics to identify trends, training opportunities, and general areas for improvement.  

As part of the GQS team

• Partner with the technical team to solve user support issues, enhancements, and new projects to ensure successful implementation with end users.
• Perform the necessary testing and UAT for projects, enhancements, and changes.
• Identify Communication opportunities and develop and maintain a calendar of communication opportunities.
• Effectively communicate information and effectiveness in written and verbal formats.
• Build and maintain relationships.

Qualifications

What We’re Looking For:

• 3+ years supporting information technology end users.
• High level of proficiency in Microsoft Office 365. .
• Experience in project management
• Strong technical knowledge of relevant software. (Veeva Quality One and Training Administrator in VTS, Jira)
• Strong communication and presentation skills (in person and virtual) must be comfortable being on camera during virtual meetings and training sessions.  
• Ability to communicate effectively. Must be comfortable leading meetings, discussions, and training sessions.
• Ability to participate in meetings and calls outside of normal working hours (late night or early morning)
• Problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks.
• Act independently with the drive and initiative to move projects to the next level.
• Establish effective working relationships at all levels.
• Ability to travel as needed (approximately 5%-10% travel)

Why Join Us?

This is more than a marketing role — it's a chance to shape a fast-growing, fan-driven brand at the intersection of nostalgia, design, and fandom. You'll be part of a close-knit team that values bold ideas, collaborative energy, and passion for pop culture.

Ready to help shape the next wave of Little People Collector drops? Apply now and bring your brand-building skills to one of the most imaginative corners of the toy industry.

The annual base salary range for this position is between $79,000 and $95,000.
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights