Quality Assurance Associate Job Specification
About the Role
Ring Concierge is a rapidly growing, female-founded fine jewelry company, specializing in custom engagement rings and fine jewelry. We are seeking a Quality Assurance Associate to join our team! The ideal candidate should have a passion for product and craftsmanship. This position will be responsible for conducting inspections on incoming production and actively contributing to enhancing overall quality by efficiently identifying underlying causes of issues and working closely with Product Development to resolve them. This role is a sole contributor and works in a warehouse environment. This individual will need to be comfortable working in a high-security area in a warehouse. This role reports to the VP, Product Development & Production, who is located in NYC.
Responsibilities:
- Be a quality expert at our third-party warehouse location.
- Oversee all incoming inspections & ensure all products meet Ring Concierge's standards.
- Evaluate diamonds, colored stones, and pearls to ensure that quality is accurate.
- Raise quality concerns as soon as possible and communicate defects to the Product Development team.
- Inspect on-hand inventory as quality concerns arise as needed.
- Review and validate quality inspection submissions from suppliers, along with product details decks for all inbound shipments.
- Document internal and external inspection results and enter data into the company database.
- Identify manufacturing defect trends; work with the Product Development team, recommending solutions and product improvements.
- Assess, report, and document supplier production and quality issues.
- Work closely with the Product Development team to understand and resolve technical challenges.
- Participate in virtual product quality reviews with cross-functional partners.
- Prepare monthly defect analysis reports that identify root causes.
- Proactively seek and deliver process improvements to improve department efficiency and accuracy.
- Establish quality requirements in partnership with Product Development and inspection standards for all jewelry.
About You
- A trusted, collaborative, and detail-oriented self-starter.
- Strong written and verbal communication skills, with the ability to present information clearly and composedly.
- Embraces and manages change with a positive attitude.
- Candidates without an extensive jewelry background will be required to train with the Ring Concierge team in NYC upon hire.
Requirements
- GIA Graduate Diamonds (GD) diploma or Graduate Gemologist (GG) diploma is preferred but not required.
- 2+ years of relevant experience in quality assurance, jewelry inspection, and repair are required.
- Experience and understanding of jewelry manufacturing processes, testing, and supply chain operations preferred.
- Knowledge of diamonds, gemstones, gold, platinum, and silver is preferred.
- Proficiency in MS Excel and Google Suite is required.
- Energy, confidence, and self-motivation.
- Strong communication, organizational, and multitasking skills.
- Ability to work in a fast-paced setting under tight deadlines with strong project and time management skills.
- Comfortable working autonomously.
- Eager to take on new challenges, introduce and implement new approaches and ideas, grow, test, and learn.
Details
- Full-time role located in a warehouse setting in Irving, TX
- 5 days onsite in a highly secure warehouse
- Working Hours: 7:00 am to 4:00 pm, with the knowledge that we have peak sales periods throughout the year, and your day may extend past listed office hours.
- 401 (k) with employer match program
- We offer generous employee discounts on our fine jewelry
- Paid time off
- Base compensation: $50,000-$70,000 annually
