Qualified candidates will have the following knowledge and experience:
- Active License as RN, LSW or LISW; OR Bachelor's Degree in Business, Nursing, Social Services, or related field.
- Minimum 5 years program management or program analysis experience in home and community based services.
- Experience with continuous quality improvement principles, data analysis and basic statistics.
- Proficient in Microsoft Office (Word, Excel). Intermediate to advanced Excel skills preferred.
- Supervisory experience preferred.
- Strong critical thinking and problem solving skills.
- Adheres to the CareStar Rule in performance of job responsibilities.
- Understands and complies with CareStar Policies and Procedures.
- Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
- Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
- Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals
- and objectives.
- Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions.
- Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues.
- Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management.
- Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc.
- Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols.
- Coordinates/oversees After Hours coverage and supervises After-Hours Coordinators and additional CareStar staff, as assigned.
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