Job Summary:
We are seeking an outgoing, detail-oriented, and organized Receptionist / Tour Guide. The ideal candidate will provide exceptional administrative support and customer service in a financial and law office and be a tour guide on a as needed basis.
Receptionist Responsibilities:
- Greet and assist visitors in a professional manner
- Answer and direct phone calls using multi-line phone systems
- Perform clerical duties, including data entry and file maintenance
- Manage office supplies and inventory
- Schedule appointments and maintain calendars
- Assist with financial transactions
- Provide administrative support to two financial advisors and a lawyer as needed
Tour Guide Responsibilities
Go Retro is Pensacola's premier tour company. Showcasing Pensacola since 2012, thousands of guests have learned more about Pensacola's unique past with Go Retro. From Ghost Tours to Historic Tours, Go Retro has a tour for just about everyone. Join our team and let yourself be taken to places where history was made.
Responsibilities:
- Conduct guided tours for visitors, providing historical, cultural, and factual information
-Answer phone calls and book customers on tour of their choice
- Engage with tour groups of varying sizes and demographics
- Answer questions and provide assistance to enhance the visitor experience
- Maintain a professional demeanor while delivering engaging presentations
- Collaborate with other staff members to coordinate tour schedules
Qualifications for the Receptionist / Tour Guide Position
- Must have a clean driving record, all applicants will be subject to a basic background check
- Strong public speaking abilities to captivate and engage tour participants
- Exceptional time management skills to ensure timely tours and adherence to schedules
- Leadership qualities to guide and manage tour groups effectively
- Multilingual or bilingual proficiency is a plus for catering to international visitors
- Prior experience in customer service is preferred
-Strong communication skills
- Proficiency in Microsoft Office and administrative tasks
- Knowledge of financial lingo is a plus
- Computer literacy, including proficiency in Google Suite
- Familiarity with phone systems and handling high call volumes
Starting Pay is $16 an hour with ample opportunities to increase hourly wage. Tips are included for all tours. Full benefit package (100% paid healthcare) and 401k matching is available after 6 months, including PTO. This position is primarily a receptionist position with opportunities to be a tour guide and earn increased wages and tips.
Questions? Contact [email protected]. We look forward to your application.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Tips
Work Location: In person
