We are seeking a dedicated and empathetic Remote Customer Engagement Representative to join our team at The Special Children's Center. In this role, you will serve as the first point of contact for clients, ensuring a positive experience through excellent service and support.
Responsibilities:
Provide high-quality customer service via phone, email, and chat channels.
Address client inquiries, resolve issues, and ensure client satisfaction.
Offer product and service information, as well as guidance on service procedures.
Maintain accurate records of customer interactions, feedback, and transactions.
Escalate complex issues to appropriate teams when necessary.
Follow up with clients to ensure all issues have been resolved to their satisfaction.
Stay updated on product/services offerings to provide accurate information.
Contribute to improving the customer experience by gathering feedback and suggesting process improvements.
Requirements:
High school diploma or equivalent; further education is a plus.
Proven experience in customer service, preferably in a remote setting.
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively in a remote environment.
Proficient in using customer support software, CRM tools, and Microsoft Office Suite.
Empathy and patience when working with clients, particularly those with special needs.
Benefits:
Competitive hourly pay
Flexible work hours and remote setup
Paid training and onboarding
Professional development opportunities
Paid sick leave and holiday time
401(k) plan with employer match
