Astronics Advanced Electronic Systems (AES) is seeking a Repair Station Support to join our Operations Group in Kirkland, WA.
This is an on-site position.
If you're passionate about making an impact and driving innovation with a forward-thinking company that stays at the forefront of the latest technologies in the aircraft industry—and has been recognized as one of Washington's Best Places to Work for 16 consecutive years—please read on!
JOB SUMMARY
The Repair Station Support role will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. They will enter information into databases or software programs and verify accuracy of data.
ESSENTIAL JOB FUNCTIONS
Customer Service Support:
- Interacts with customers, company sales and/or service representatives to handle a variety of pre- sales or post-sales service functions.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensure service information accessible by sorting and filing documents/forms.
- May schedule field service repair calls. Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Data Entry Support:
- Enters data from a source document into a computer system.
- Verifies entries for accuracy and completeness.
- May convert data from one electronic system to another.
- Performs audits of own work or that of others to ensure conformance with established procedures.
MINIMUM QUALIFICATIONS
Education/Experience:
- High school diploma or equivalent required
- Demonstrates familiarity of job duties (typically 1-2 years of direct experience in the essential functions of the position)
EMPLOYMENT ELIGIBILITY REQUIREMENTS
- As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). Must be a US Person under ITAR to be eligible.
- An offer of employment is contingent on successfully passing a pre-employment background screen and drug test including screening for the use of cannabis.
Salary is $18.46 - $24.97 per hour. Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.
Astronics AES offers a competitive benefits package including:
- Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
- Save for the Future - 401K & Employee Stock Purchase Plan
- Find Balance - Employee Assistance Program, work/life balance culture
- Time for You - Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year
