Reservation Specialist

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Client Experience Coordinator – Dog Boarding Concierge
Type: Full-Time / Part-Time
Compensation: Competitive hourly rate + sales bonuses + tail wags!

Do you love dogs and people? Do you thrive in a fast-paced environment where you can combine hospitality, customer service, and a little sales magic into one wag-worthy role?

We’re looking for a Client Experience Coordinator to help pet parents feel confident and cared for while creating five-star boarding experiences for their furry family members. Think of this as a hotel concierge meets dog whisperer—with a heart for customer service and a nose for what pets (and their people) need.

What You’ll Do:

• Greet clients (both human and canine!) with warmth, professionalism, and genuine care.
• Guide pet parents through our boarding options and recommend the best-fit experiences.
• Coordinate bookings and upgrades—from spa treatments to play packages.
• Ensure every stay is smooth, safe, and fun—from arrival to pick-up.
• Assist with check-ins, check-outs, and daily updates to clients.
• Build lasting relationships with repeat clients and their pets.
• Maintain a clean, inviting front-of-house area that reflects our brand.
• Collaborate with the care team to make each dog’s stay unforgettable.

✨ You’ll Thrive in This Role If You:

• Have a background in hospitality, customer service, or sales (bonus if you’ve worked in pet care or the service industry).
• Are detail-oriented, organized, and love creating seamless experiences.
• Communicate with empathy, confidence, and clarity—both in person and over the phone.
• Love dogs of all breeds and temperaments—and aren’t afraid of a little drool.
• Can multitask without losing your smile.

What We Offer:

• A paws-itively fun, team-first work culture.
• Sales incentives and growth opportunities.
• Ongoing training in client care, pet behavior, and service excellence.
• Discounts on boarding, daycare, and grooming services.
• Endless tail wags, puppy kisses, and feel-good moments.

Ready to turn your passion for dogs and people into a rewarding role?
Apply now and help us make every dog’s stay feel like a vacation—and every client feel like part of the pack.