About Zaban Paradies Center
For more than forty years, Zaban Paradies Center (ZPC) has served as Georgia’s only emergency shelter for couples experiencing homelessness. Without Zaban Paradies Center, couples experiencing homelessness must make the difficult decision between separating to receive shelter or remaining together with their loved one, outside and unhoused. Since 2020, ZPC has significantly expanded our services, moving from a seasonal to year-round shelter and adding housing assistance programs for individuals and families facing homelessness. Having expanded our services, client base, and community impact, ZPC's mission is empowering couples, families, and individuals facing homelessness to achieve self-sufficiency.
Zaban Paradies Center is located in Midtown Atlanta at 1605 Peachtree St. NE, Atlanta, GA 30309.
Job: Resident Advocate
ZPC’s Resident Advocates are primarily responsible for resident and staff safety, facility maintenance, meal service, and shelter program support. Our shelter is open 7 days per week, 24 hours per day and provides shelter to 15 couples at a time.
ZPC is focused on providing solutions to end homelessness in coordination with a number of partners, and the Resident Advocate will help ZPC achieve its goals. The Resident Advocate will focus their attention on providing excellent service to residents and program participants while maintaining day to day operations of the Center.
Responsibilities
RESIDENT AND CLIENT SERVICES
· Provide excellent customer service to ZPC clients, community members seeking assistance, supporters, community partners, and the public.
· Maintain an environment of collaboration, professionalism, and respect, modeling this behavior for residents.
· Ensure the safety, security, and cleanliness of The Center.
· Ensure conformity with best practices and local regulations for food safety.
· Document, in a consistent manner, resident issues and concerns.
· Provide trauma-informed care and encouragement to residents and those seeking assistance.
· Set and maintain appropriate, respectful boundaries.
· Respond swiftly and in accordance with policies and procedures to crises, which may include calling 911 or other crisis response groups.
· Inform the Lead Resident Advocate and Center Manager of all urgent concerns and incidents (emergencies, crises) in real-time or immediately after the occurrence is under control.
· Answer phone calls during your shift and respond appropriately.
CENTER FACILITIES CARE
· Anticipate and respond to the needs of shelter residents.
· Stock supplies as they enter the Center and disperse accordingly.
· Clean and/or supervise the cleaning of the kitchen, bathrooms, and other Center facilities throughout the shift, providing regular walk-throughs of bedrooms, bathrooms, and common areas.
· Ensure the safety and security of the facility through implementation of provided policies and procedures and attention to issues or warning signs that arise.
· Shift Notes - Enter shift notes using the Shift Notes form available online.
· Provide safety screenings (wand, bag and body search, temperature check) and check-in (sanitize hands, sign-in) for all participants at Center entry/re-entry.
· Welcome new residents and check in belongings.
· Complete room turn over and preparation for resident transitions.
· Provide new resident enrollment and orientation assistance.
· Process in-kind donations and coordinate with volunteer dinner providers and servers.
· Facilitate Meal Service (Breakfast, Lunch, Dinner, and/or Snack depending on shift schedule).
· Secure and Lock Building throughout shift duty.
SHIFT COVERAGE
· Provide reliable coverage of all regularly assigned shifts.
· Provide additional shift coverage for team members when requested and available.
· Secure coverage for your regular shifts when you are not available to work.
Participate in team meetings, trainings, and other meetings as assigned.
Perform other duties as assigned.
Work Hours and Location
This posting is for an as-needed (PRN) Resident Advocate position.
Daily Resident Advocate shifts are from 7am-3pm (morning), 3pm-11pm (afternoon/evening), and 11pm-7am (overnight). PRN Resident Advocates may be called to provide shift coverage 7 days per week during any shift.
If you are seeking Full-Time work, please look for other job postings from us.
Because this position’s duties are carried out 100% in-person at our Emergency Shelter site, there is no work-from-home.
Resident Advocates are expected to have flexibility in their work hours to meet the needs of The Center. Work hours are subject to change based on program and shift coverage needs.
Qualifications
Qualified candidates are expected to have training and/or work experience in social services, customer service, and residential services. Candidates are expected to demonstrate empathy and respect for people experiencing homelessness.
Ideal candidates will demonstrate experience in providing trauma-informed services to households experiencing homelessness. Candidates should also demonstrate the ability to respond calmly and thoughtfully, upholding ZPC’s mission and policies, under any and all circumstances.
Individuals with lived experience of homelessness are encouraged to apply.
Must be able to lift 40 pounds to meet job requirements including, but not limited to, maintaining the facility and carrying groceries, deliveries, and donations.
Compensation and Benefits
Hourly employees in this position can expect pay in the range of $18-$20 per hour. Hourly employees are not eligible for benefits.
Zaban Paradies Center affords equal employment opportunities and rights to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, or any other class or characteristic protected by federal, state, or local law.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 8 – 24 per week
Benefits:
- Flexible schedule
Work Location: In person
