Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Resident Manager
The Resident Manager is responsible for the day-to-day operations of their assigned residential property portfolio. This role has overall accountability for resident relations within their portfolio to include ensuring a superior resident experience, resolving customer service issues, executing organizational collection practices, optimizing resident retention and processing move-out documentation.
Responsibilities:
- Foster positive relationships with residents in your assigned portfolio.
- Respond promptly and professionally to resident inquiries, striving for swift resolution.
- Drive lease renewals and execute new leases within the market.
- Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
- Implement collection strategies to minimize evictions and delinquencies.
- Represent the company at eviction hearings and monitor HOA compliance.
- Adhere to all organizational systems, programs, training, policies, and procedures.
Requirements:
- High School Diploma/GED required.
- Bachelor’s degree in real estate, finance, business management, or a related field preferred.
- Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
- Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
- Valid driver’s license required.
- Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
- Experience with property management software a plus.
- Excellent verbal and written communication skills.
- Strong tenant relationship management and negotiation skills.
Build your career with us:
At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. #LI-MA1
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