Job Title: Resident Relations Associate (RRA)
Department: Operations
Reports To: General Manager
Home365 is a technology-driven company headquartered in Las Vegas, with deep roots in Silicon Valley. Following a successful Series B funding round, we are backed by some of the most respected Venture Capitalist and Corporate Venture Capitalist firms.
Leveraging cutting-edge technology, Home365 is revolutionizing real estate investing, making it profitable, predictable, and truly passive for investors. Our innovative platform simplifies property management and investment, offering a smarter, hassle-free way to grow wealth through real estate.
The Resident Relations Associate (RRA) is responsible for handling resident inquiries, emergency communications, and ensuring seamless property leasing transitions. The RRA proactively manages tenant relationships, responds to emergency calls and tickets, coordinates leasing activities, and maintains accurate documentation and compliance throughout the vacancy process.
This role is based out of our Phoenix, AZ office.
Key Responsibilities
Vacancy & Resident Management
- Manage property vacancy workflow from initial availability through tenant move-in.
- Verify and maintain accurate property details including lockbox/codes, marketing photos, advertised rent, security deposits, and pet policies.
- Initiate and oversee leasing assignments, tracking progress and ensuring Leasing Agents provide consistent weekly updates.
Communication & Collaboration
- Coordinate communication and documentation with Real Estate Agents (REAs) regarding prospective tenants, including application processing and approval.
- Update internal systems accurately and promptly, reflecting the current status throughout each stage of the vacancy and leasing process.
- Facilitate lease agreements and related tenant documentation, ensuring timely completion and compliance.
Resident Move-In
- Confirm tenant move-in and finalize associated leasing tasks, including agent compensation.
Communication Documentation
- Record important interactions and insights in the “Notes” and “Notices” sections of the Tenant Card.
- Ensure clear documentation for internal visibility and improved service delivery.
Emergency Line Management
- Answer inbound emergency calls promptly and ensure timely responses for resident and property safety.
- Assist residents with submitting emergency maintenance requests and escalate appropriately.
Required Qualification & Skills
Required Qualifications
- Prior experience in resident relations, property management, or leasing coordination.
- Strong customer service, communication, and emergency response skills.
- Proficiency with property management software and task tracking platforms.
Preferred Qualifications
- Familiarity with leasing processes and regulatory compliance.
- Experience managing vendor or real estate agent relationships.
Key Competencies
- Time Management: Efficiently manage multiple tasks and priorities simultaneously.
- Communication: Clearly communicate with residents, vendors, and internal teams for effective coordination.
- Problem-Solving: Swiftly address resident inquiries, emergency situations, and operational issues.
- Documentation: Maintain clear, accurate records to support operational transparency and compliance.
- Adaptability: Quickly adapt to evolving priorities, tenant needs, and leasing requirements.
