As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Associate Service Center within Aon Risk Solutions in Lincolnshire, IL. As a Resource Manager, you will report directly to the Director of ACS Client Services and lead the workflow of a team of 8-10 specialists as well as workflow related to a captive client.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
- Works effectively with internal clients to solve business issues using relevant resources, tools and systems.
- Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
- Assist specialists in developing effective relationships. Coordinate activities with other internal units as required to meet customer expectations.
- Provide direction and guidance to team members who are confronted with unfamiliar or sophisticated client issues.
- Participate in office and client visits/calls. Participate in the development of client solutions with Associate Director, Director, Client, Account Executives and Account Managers.
- Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
- Addresses unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research sophisticated issues and handles to their resolution.
- Uses knowledge and independent judgment to complete assignments consisting of numerous steps that vary in nature and sequence.
- Communicates clearly with internal customers
- Demonstrates technical competency
Skills and experience that will lead to success:
- The position requires at least 3-5 years of insurance experience (Commercial Insurance a plus)
- Demonstrated proficiency using Microsoft applications.
- Possess excellent interpersonal, oral and written communication skills to successfully interact with internal & external customers, peers and management.
- Possess excellent organizational & project management skills in order to plan team deliverables and work to deadlines.
- Be a leader, a decision maker and able to cope under pressure
- Work optimally with the rest of the office Management team
- Understand the impact of operational/business strategy and operational plans
- Be enthusiastic, self-motivated and display initiative
- Be committed to their own continuous personal developments and development of the staff
- Be focused on client service needs in order to achieve client service excellence
Education:
- High School Diploma or equivalent is required; Associate/Bachelor’s Degree preferred
How We Support Our Colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $80,000 to $90,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
