General Functions and Responsibilities:
Reporting to the Program Director, the Restorative Justice Supervisor is responsible for quality and growth of the CYS Mediation Program. This includes the country’s leading evidence based Restorative Justice program - Victim Offender Restitution Services (VORS); the parent/teen conflict resolution program - Families Able to Resolve Situations (FARS), and the on-site school conflict resolution program - Mediation Office Hours (MOH); and CYS’s well-regarded transformative mediation and circle trainings. The position holds responsibility for community outreach to ensure a pipeline of referrals and elevating public awareness of CYS services.
Other duties will include program quality oversight, and developing performance monitoring and improvement plans, as needed, and conduct outreach to partner community service agencies.
Other duties include, but are not limited to, the following:
· Supervising restorative justice mediation staff and volunteers to continue their professional development in RJ and mediation best practices for high quality achievement of grant and mission goals, program fidelity and legal compliance.
· Track and report Key Performance Indicators for program outcomes on an annual basis, to be reviewed quarterly.
· Ensure volunteer recruitment and retention goals are met.
· Ensure goals for participant engagement and satisfaction are met.
· Ensure Mediation programs have the resources they need to serve throughout CYS service areas; this includes community partnership resources for mediation space and community service opportunities for youth.
· Staff supervision to include hiring, retention, clear work instructions, monitoring and support of work quality, conducting regular performance evaluations, developing performance improvement plans, coaching, mentoring and training.
· Responsible for CYS performing well as a partner in the County’s Dispute Resolution Program; Attend quarterly meetings, review and submit reports on time, meeting grant objectives for case numbers, training delivery and volunteer engagement.
· Manage achievement of grant goals for other funding sources, including reporting requirements.
· In collaboration with the School and Justice Transformation Specialists, maintain collaborative relationships with assigned referral agency sources to monitor and control the continued flow of new program referrals and monitor effective delivery of service.
· Utilize Salesforce, data tracking spreadsheets, and other data sources to regularly review key program performance data points to ensure achievement of program outcomes and quality objectives. Regularly review and recommend adjustments in program services to meet clients’ needs.
· Gather statistical information as directed/requested, participate in internal and external audit; prepare and submit timely reports (i.e. Board meeting report, grant reports, etc.)
· Work with Program Director to develop, plan and implement strategies to ensure program fidelity to Restorative Justice principles and to expand the range of community needs this department can meet with RJ services.
· Represent CYS Restorative Justice programs in County and community meetings, and professional associations.
· Help give intellectual leadership to our agency-wide strategies based on research in the field of Restorative Justice and the juvenile justice system.
· Work with other members of the team to ensure successful communication and coordination with the CYS Diversion team.
Required Skills/Abilities:
· Excellent track record in bringing projects to full implementation.
· Project management experience and use of data/software tools to manage and monitor workflow.
· Excellent time management and prioritization skills.
· Ability to connect well with internal and external stakeholders across programs and departments.
· Ability to work independently and as a team.
Education and Experience:
Graduation from an accredited college or university with a Bachelor’s or Master’s Degree in Social Work, Human Services, or a related field and at least five years of experience in program development and/or community outreach or equivalent combination of education, training, and experience.
Job Type: Full-time
Pay: $31.25 - $36.06 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Inglewood, CA 90301 (Required)
Work Location: Hybrid remote in Inglewood, CA 90301
