Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
We believe in creating a welcoming environment where both customers and team members feel valued. As a Fulfillment Colleague, you will be responsible for driving a great shopping experience for our omni channel customer by selecting merchandise from the selling floor, packing, and shipping customer orders with care and attention to detail. You will also assist with customer pick-up and ensure an exceptional shopping experience for our customers. Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed.
We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment. If you’re someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that’s dedicated to making every customer feel at home.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What You Will Do
- Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance. Take the time to understand their concerns and resolve issues promptly, ensuring a seamless and positive shopping experience.
- Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition; process shippable returns and abandoned in store pickup orders.
- Conduct Customer Pick-up: Retrieve orders from our back-of-house storage and deliver them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
- Support Other Teams: Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
- Team Collaboration: Work closely with colleagues to achieve department goals, fostering a supportive and positive work environment. Share insights, offer assistance proactively, and address challenges early to keep operations running smoothly.
Skills You Will Need
Customer Service: Create connection with customers, help the store achieve sales goals, and participate in sales-boosting events.
Technology: Effectively use digital tools to streamline transactions and enhance the shopping experience.
Interpersonal Skills: Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections.
Collaboration: Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience.
Adaptability: Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities.
Who You Are
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- No Education or Experience Required
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- Ability to communicate and share information with diverse groups of customers and peers
- Self-starter; able to adapt quickly to changing customer expectations and needs
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
- This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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