Full job description
Qualifications
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- Previous UPS experience will be an Asset
Full Job Description
The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
- Follow and understand quality guidelines
- Will be able to work 15 - 30 hours per week for a 7-day work week
- Excellent attendance record
- Processing and packing of customer merchandise for shipping.
- Production, coordination, quality review and completion of customer print jobs.
Completion of all Web Based Training and On The Job Training on store and The UPS Store procedures and policies.
Qualifications
- Retail/customer service experience
- Good communication and people skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Neat, clean, and professional appearance
- Detail oriented, organized, and able to multitask
- Able to lift 50+ pounds unassisted
- Able to work and complete tasks independently in a quick turn environment
- Understands the benefits of and focused on upselling and cross selling
- Verifiable attendance record
Job Types: Full-time, Part-time, Seasonal
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
