Be at the forefront of delivering exceptional guest experiences as a Retail Salesclerk in our fast-paced and dynamic retail environment. In this guest-facing role, you’ll provide outstanding customer service while assisting guests from around the world with merchandise selections, answering questions, and creating memorable shopping experiences. Key responsibilities include operating registers with accuracy and accountability, handling cash and electronic payments, upselling premium products, and maintaining inventory accuracy to ensure a well-stocked and organized store. As a self-driven team member, you’ll demonstrate professionalism, politeness, and the ability to manage high-pressure situations during peak times. Your attention to detail and commitment to excellence will contribute to a seamless and enjoyable retail experience for guests of all ages.
Benefits:
- Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
- Earn complimentary tickets for your friends and family
- Discounts on food and merchandise
- Special events for employees (preview nights for new attractions/events)
- Building lifelong friendships
- Resume building workshops
- Growth opportunities
- Wellness programs
Responsibilities:
- Verify and certify starting cash bank; and balance out at the end of shift. Operate cash register; accepts cash and credit cards; Advise lead cashier on need for cash mid-days and complete change requests. Closing procedures, re-stock, retain, organize and recover nightly
- Stock the venue, clean, organize and maintain a clean retail venue. Follow all shrink procedures to maintain cost
- Greet guests; provide on-floor suggestive selling, take and fills guest orders for merchandise in positive, outgoing manner. Merchandise replenishment-Maintain stock inform Lead/manager of needed supplies and merchandise
- Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests
- Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld
- Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
- Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
- Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
- Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
- Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
- Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
- Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
- Perform other duties as assigned
Qualifications:
- Previous Sales experience preferred but not required
Job Demands:
- Must be able to walk or stand for extended periods of time
- Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
- The noise level is generally moderate to high
- Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors
Schedule:
- Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays
Pay:
- $19 per hour (After 1,000 hours worked, pay increases to $23/hr)
Additional Information:
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
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