Retail Sales Floater

At Working Wardrobes, we help people overcome barriers to gainful employment.

Working Wardrobes is an established nonprofit known throughout Southern CA as the premier provider of workforce readiness services. Niche services include individualized employment plans, career development, workshops, and professional wardrobe.

Imagine yourself having a direct, positive impact on the lives of people in our community as they overcome extraordinary barriers so they can achieve a meaningful and productive livelihood.

Position Details

Position Location: Costa Mesa, Garden Grove, Irvine, Laguna Niguel

Status: Full-time, Non-Exempt

Salary Range: $18.00 - $20.00 per hour

Reporting To: Store Manager, Costa Mesa

Travel Requirements: 30% local travel by car

Remote Work: This position is NOT eligible for remote work

9-80 Work Schedule: This position is NOT eligible for a 9-80 Alternative Work Schedule

Position Overview

As a Retail Sales Floater, you will work across multiple store locations, ensuring seamless retail operations, driving sales, and providing exceptional customer service. You will collaborate with the Store Manager and Assistant Managers, following their direction and support, to maintain high operational standards. Your role will be critical in supporting store sales, volunteer coordination, and ensuring customers experience a positive, engaging environment.

Key Responsibilities

Customer Engagement & Sales

• Drive sales and exceed performance goals through excellent customer service and client engagement.
• Support Store Managers in maintaining high standards of customer service and merchandising throughout the day.
• Operate the Point of Sale (POS) system independently during shifts.

Operational Support & Collaboration

• Travel and work across various Working Wardrobes locations, assisting with store operations, merchandise pickup, and volunteer coordination.
• Communicate effectively with customers, staff, volunteers, and donors to ensure a smooth operation.
• Support the Store Manager in maintaining a safe, clean, and hazard-free environment.
• Collaborate with Store Managers and Assistant Managers to implement sales strategies and retail success initiatives.

Merchandising & Inventory

• Assist in merchandising the store weekly and seasonally, utilizing knowledge of current trends.
• Process clothing and maintain accurate inventory records.
• Help in the annual inventory audit and ensure efficient inventory control.

Volunteer & Staff Coordination

• Coordinate volunteer schedules and assist with training and mentoring volunteers.
• Assist Store Managers by supporting and providing direction to volunteers on shift.
• Ensure volunteers are engaged and motivated, contributing to the overall success of store operations.

Skills & Qualifications

• Minimum 2 years of retail sales experience.
• Strong interpersonal and communication skills (both verbal and written).
• Proficiency with POS systems and Microsoft Office (Word, Excel, Outlook).
• Bilingual English/Spanish is highly desirable.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to lift and carry up to 50 lbs.

Desired Attributes

• Service-oriented mindset with the ability to engage and motivate customers and volunteers.
• Proactive and flexible with a solutions-oriented approach to challenges.
• Strong teamwork mentality, collaborating effectively with Store Managers and peers.
• Positive attitude, professional demeanor, and "can-do" approach to work.

Compensation & Benefits

• Competitive salary range of $18.00 - $20.00 per hour, based on experience.
• Full-time position with eligibility for medical, dental, and vision coverage, and paid time off.

Working Conditions

• Location: Costa Mesa, Garden Grove, Irvine, Laguna Niguel
• 30% local travel by car
• Physical requirements: Must be able to stand, lift up to 50 lbs., and perform physical tasks as needed.