The Retail Technologies Program Manager is responsible for the ideation, development and implementation of Retail Demo and Display Technologies in market by operating cross-functionally with large groups of cross-functional stakeholders from prototype to end of Life. This person will manage and interface with internal and external engineering resources, third party technical partners, developers, designers and channel marketing teams across RL organization.Retail Technology Program Manager Responsibilities
- Develop demo requirements for RL retail demo devices and lead the deployment of the product’s retail launch.
- Develop demo technical requirements for retail display partners.
- Create demo best practices training and documentation for developers and marketing partners.
- Help develop and maintain scalable retail technology solutions such as content and device management systems.
- Collaborate closely with Analytics teams to define KPIs, set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences.
- Execute multiple retail demo content and software updates year-round across Wearables.
- Assist stakeholders in the evaluation, selection, and revision of retail demo content.
- Partner closely with the Field sales team to understand potential issues and build tech solutions that are field friendly and support fixture tech maintenance by building troubleshooting documents.
- Drive alignment between marketing teams and the core Demo team to ensure synergy with every demo install and update.
- Partner with channel marketing to ensure demos meet the requirements and specifications of different retailers.
- Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors.
- Manage day-to-day relationships with technical support partners and scale the relationships accordingly.
- 5+ years of experience in technical project/product management, or equivalent.
- Experience using bug and project and issue tracking tools such as JIRA, Asana.
- Experience managing conflict, addressing issues between stakeholders swiftly to maintain a positive team spirit that is consistent with Meta values.
- Experience with Software development processes.
- Experience building and maintaining project trackers for complex programs.
- Experience in working with others, in support of shared goals
- Experience with retail devices and interactive display technologies development.
- Experience with Hardware development process.
- Bachelor's Degree in Computer, Mechanical or Electrical Engineering
- Approachable and adaptable.
- Demonstrated experience in translating technical terminology in order to drive understanding and buy-in from a varied range of stakeholders
$116,000/year to $166,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
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