The work we do matters!
Hiring Agency:
Revenue - Agency 16Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Job Duties include:
1. Processing returns and/or refund claims. This includes performing the following on a semi-regular basis: opening mail, sorting of like tax forms, validation of documents, reconciliation of deposits, data entry and document preparation.
2. Edit/error correction of tax returns and applications, and preparation of adjustments to correct accounts for various tax programs.
3. Written and telephone communication with taxpayers regarding the information contained on tax returns, applications, and refund claims.
4. Corrections of errors and preparation of adjustments to correct tax returns and applications through computer listings. These errors may be caused by incorrect information contained on a return or application, or by an error made in previous processing steps.
5. Training peers.
6. Sharing information, identifying possible problems and formulating solutions.
7. Educating taxpayers on various tax programs.
8. Assists with other functions as the need arises.
Requirements / Qualifications:
Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment, or areas related to the programs and functions of the employing agency, OR experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
Knowledge of: Web and PC software applications, general accounting principles, and business office procedures.
Skill in: Operation of PC, calculator, and other basic office machines.
Ability to: Communicate effectively by telephone, face-to-face, and in writing with tax preparers, taxpayers, teammates, and supervisors. Research and analyze accounts; recognize errors during review of tax returns, applications, and reports. Apply various policies, procedures and instructions in the area of tax administration; work on broad assignments with responsibility for daily decision-making; organize and coordinate daily functions.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
Report job
