Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
- A choice of medical plans that are best in class
- Dental and Vision Insurance
- Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
- Adoption Assistance
- Short-Term and Long-Term Disability
- Life, Accident and Critical Illness Insurance
- Identity Theft Protection
- Employee Assistance Program
- Business Travel Insurance
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Tuition Reimbursements up to $5,250 per year
- Quarterly Restricted Stock Units Program
- Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!
Position Overview
A Roadie Support Representative, you will be the first point of contact for our customers seeking assistance with inquiries, complaints, product information, and various concerns. Your primary responsibility will be to provide prompt and courteous support while ensuring a positive customer experience. Be able to assist the customer in a clear and effective manner over the phone or email. They are able to record detailed accounts of actions taken to resolve an issue and have the ability to manage a wide range of issues simultaneously.
Responsibilities
- A positive attitude and commitment to delivering outstanding customer service
Identify and escalate priority issues and trends to management for further investigation
Use service desk software to log calls and track tickets
Resolve customer complaints and concerns efficiently and effectively, escalating complex issues to the appropriate department/tier when necessary
Strong attention to detail and accuracy in documentation and issue tracking
Ability to multitask, prioritize, and manage time effectively. Ability to work independently and as part of a team
Patience, empathy, and a positive attitude towards helping customers
Data Entry – assist when needed on various projects
Other miscellaneous administrative functions to support the people department
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications
- High School Graduate or GED equivalent
+1 year of experience of customer service preferred +1 year of experience of restaurant experience is preferred
Flexibility to work various shifts, including evenings, weekends, and holidays
Bilingual preferred; verbal and written communication skills in both English and Spanish
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
