Are you a driven leader with a passion for sales performance and team success?
We’re looking for a high-energy Sales Call Center Manager to lead and grow our customer-facing sales team. In this role, you’ll oversee the day-to-day operations of our fast-paced call center, ensuring your team hits performance targets, delivers an outstanding customer experience, and drives measurable revenue impact.
What You’ll Do:
- Lead and manage the daily operations of the call center to ensure consistent sales and service excellence
- Monitor and improve key metrics (conversion rates, handle time, service levels, etc.) to optimize performance
- Inspire, train, and coach your team of sales agents to exceed their goals and unlock their potential
- Manage staffing needs, create shift schedules, and handle PTO and coverage planning
- Resolve escalated issues quickly and professionally, turning challenges into opportunities
- Use data insights to identify trends, recommend improvements, and report performance outcomes
- Partner cross-functionally with Sales, Marketing, IT, and HR to ensure seamless customer journeys
- Oversee and refine call scripts, training materials, and SOPs to stay ahead of industry best practices
- Conduct regular team performance reviews, provide actionable feedback, and celebrate wins
- Ensure compliance with internal policies and industry standards
What You Bring:
- 3–5 years of experience in a call center, including 2+ years in a leadership or supervisory role
- Proven ability to drive team performance in high-volume, target-driven environments
- Strong understanding of sales KPIs, CRM systems, and workforce management tools
- Exceptional communication, leadership, and problem-solving skills
- Ability to lead with confidence, make data-informed decisions, and thrive under pressure
- Bachelor's degree (or equivalent experience) in Business, Communications, or a related field
Bonus Points:
- Experience managing remote or hybrid teams
- Familiarity with CRMs like Salesforce, Zendesk, or HubSpot
- Background in training, QA, or process optimization
- Multilingual skills
Schedule:
- Monday to Friday
- 8-hour shifts
- In-person position
If you’re a performance-driven leader who thrives on hitting goals, building strong teams, and creating results—we want to meet you. Apply today and take your career to the next level!
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Shift:
- 8 hour shift
Work Location: In person
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