Sales Operations Business Analyst

Willis Towers Watson provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients as they tackle their key pension, talent, benefits, and risk priorities.

You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their careers.

The Role

Analyst - Sales Operations

This is an internal facing role reporting into the global sales operations function. The role has primary responsibility for delivering sales enabling activities for WTW España.

Key responsibilities are listed below. There will be a requirement to manage additional sales enabling project based work as determined by the business leaders.

• Act as a primary point of contact for enquires and ownership related to the CRM system – including colleague training / support
• Support the delivery of global sales enablement processes:
  • Account planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress
  • Client satisfaction – co-ordination of the net promoter score survey and independent client review interviews
  • Clients at risk – identification, tracking and reporting of revenue at risk scenarios
• Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification
• Responsible for working with colleagues in the analytics team to produce sales pipeline reporting utilising data from the CRM system
• Work closely with marketing and sales colleagues to co-ordinate and manage sales campaigns
• Provide sales enabling support to Lead Relationship Managers
• Interact with senior stakeholders to support the various businesses through sales operations activity

.The Requirements

• Able to build effective relationships with stakeholders at all levels of an organisation
• Understanding of project management techniques
• Degree in Business, Sales Operations or similar
• Demonstrable communication, negotiation and influencing skills
• Ability to represent the Sales Operations practice and WTW with integrity and credibility
• Communication, negotiation and influencing skills
• Understanding of CRM systems (Microsoft Dynamics)
• Competent in Microsoft tools – primarily excel (Vlookups, pivot tables and advanced formula) and PowerPoint.
• Comfortable working with data and basic analytical models
• High spoken and written proficiency in Spanish and English.

WTW can offer the successful candidate a fun and engaging environment working with some of the best people in our industry. WTW rewards our colleagues’ efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, healthcare, life assurance, between other benefits.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Most of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]