About SAM Labs
At SAM Labs, we believe every child deserves the opportunity to prosper in the world through education.
Our mission is to equip 100 million children with computational thinking skills to increase their social and economic mobility. We partner with schools and educators around the world to deliver 21st century knowledge, skills, and behaviors through hands-on STEAM and computer science education across K–12.
We’re building a world where every student is prepared for the real world, and every school embraces leading practices in Science and Computer Science.
If you’re passionate about impactful education and want to help us scale learning that truly prepares students for their futures — we’d love to hear from you.
More about the Role:
- Engage & Connect
- Own the communication with customer districts, schools and teachers in your region after a purchase is made
- Engage with and build relationships with our users at the school level
- Continuously support all teachers using SAM Labs to ensure successful implementation and usage
- Understand the goals and vision of our customers and help them achieve those
- Support in growing the value of our accounts through renewals, upsell, cross selling opportunities
- Nurture & Grow
- Support in growing the value of our accounts through renewals, upsell, cross selling opportunities
- Manage pipeline and close deals to achieve targets
- Drive ROI for partner districts and identify opportunities for expansion
- Learn & Respond
- Managing your tasks in our CSM platform in a timely manner
- Collect, analyze and act on feedback from customers from a range of sources (i.e. usage data, surveys, conversations, emails etc.)
- Understand and interpret product usage data and use this to provide interventions and support where needed
- Support & Training
- Deliver onboarding and check-ins to all of our customers in your territory to ensure they are prepared to implement our learning solutions in their classrooms
- Provide virtual and in-person professional development
- Know our expansive content inside-out and point teachers towards what they need and recommend best practices to achieve their goals (i.e. alignment maps, lesson adaptations, etc.)
- Listen & Advocate
- Be the voice of the educator in the company and in the product
- Respond to customer inquiries for support in a timely manner
- Share customer feedback and insights with the wider team
- Share success stories and exciting updates with the wider team
You
- Are based in the SE of the United States (DC, VA, GA, TN, FL, SC, NC, KY)
- Have experience working in Ed Tech, Customer Success, Sales, or Account Management
- Have taught STEAM and/or Coding in Elementary or Middle School for at least 3 years in the past 5-7 years
- Have a customer-centric attitude and are obsessed over the details of the customer experience & journey
- Have an agile, data-driven, and proactive approach to support customers
- Are comfortable training teachers and administrators across the district and school levels
- Are excited to support teachers by co-teaching or modeling lessons and activities in the classroom
- Are passionate about the direct K-12 school market and are always ready to go the extra mile
- Thrive in the dynamic environment of a start-up
- Are comfortable utilizing tech platforms to manage and react to customer data and information
- Are willing to travel across your region (up to 30% of the time) to train and support customers in their classrooms
- Have a driver’s license for travel needs
- Have excellent writing, presenting, and conversational skills
- Are able to multitask, prioritize and manage time effectively
- Are experienced in and/or have a passion for STEAM & Coding
The Process (Stage Gates)
- Application Review (Cover Letter & Resume)
- 15 minute phone screen with manager- Director of Customer Success
- Sample Job Assignment (drafting a customer journey plan with timeline, goals, expansion; drafting an intervention plan)
- 30 minute culture meeting with HR & CS team member
- 30 minutes presentation and Interview with manager- Director of Customer Success
- Final CEO interview
- References review
- Final Offer
The Benefits
At SAM Labs we move at high speed and will provide you with immense opportunities for initiative, creativity, and ownership. In addition to that we have created the following ‘more tangible’ benefits for you:
- Competitive salary: OTE of $95k
- 10 days paid time off + 9 paid holidays (pro-rated to when you join in the fiscal year)
- Sick days in line with statutory requirements
- Personal Development & Training allowance
- Company covered medical, dental, and vision
- 401 K offered
