Sea Strike Attendant (Full-Time)

Minimum Requirements:

• Entry-level experience in recreation or food service preferred
• Familiarization & ability to use hotel point-of-sale computer systems
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Prepare bowling areas and attendant station for service prior to guest arrival, including preparing and setting up all shoes, socks, bowling balls, retail, and equipment for daily operations.
• Provide a warm and friendly welcome to all guests, members, and team members upon arrival into Sea Strike.
• Offer assistance with renting bowling lanes and securing appropriate shoe and sock-ware for the guests.
• Escort guests to bowling area and offer assistance setting up games and familiarization of bowling ball sizing/weights.
• Monitor games to ensure all equipment is functioning properly and offer assistance or communicate with a supervisor when pins, balls, or equipment malfunctions.
• Communicate with guests upon conclusion of bowling time to ensure the guest is satisfied with their experience or if the guest wishes to extend the time of the rental.
• Clean bowling and seating area upon departure of guests and ensure that the area is clean and reset for the next guest.
• Restock work station as needed throughout the shift
• Record and bill orders accurately into the register system using guest/member cards
• Properly obtain completed guest checks bearing all required information
• Perform cashier duties
• Properly obtain completed guest checks bearing all required information
• Learn the names and personally recognize our regular guests and members
• Maintain cleanliness in all areas including counters, shelves and storage rooms.
• Document notable incidents with beach club management and appropriate departments. Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 40 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards