Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
This SEASONAL position will serve as a training and information resource for customers and staff using the reservation system, as well as providing other supportive tasks to the Concessions & Revenue (C&R) team. While we cannot guarantee the length of the employment term, C&R anticipates keeping this seasonal position filled well into 2026 and likely beyond. Position does require occasional travel to provide training to field staff (estimated 5 - 15 trips per year).
Human Resource Contact: 307-777-3631 /[email protected]
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
- Help Desk: Serve as a customer service specialist for C&R, assisting internal and external customers with issues related to the Reservations & Fees Program. External customer service duties include: assisting customers with reservation issues, answering basic information questions to the main Wyo Parks phone line. Internal customer service duties include: assisting staff with basic reservation system or fee program issues, providing support/training/information resources. Includes travel to parks and sites statewide to provide training and support.
- Work closely with the Reservations & Fees Program Coordinator to continually improve the reservation system and associated programs.
- Reservations & Fees Program: Assist C&R manager with the Reservations & Fees Program, monitor 14-day violators/no-shows and apply cancellations/notifications/penalties, audit parks fee reports, complete data entry for parks fee reports, collect and prepare fee modification requests, and other duties as assigned.
- Serve as the backup in answering the main phone line and in assisting walk-in customers.
- Perform other duties as assigned.
Qualifications
PREFERENCES:
- Preference may be given to applicants with 1-2 years of experience as an office support specialist or administrative assistant with customer service experience.
KNOWLEDGE:
- Strong customer service skills
- Ability to convey information to a variety of audiences
MINIMUM QUALIFICATIONS:
None - See "Preferences"
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
- Typically, this position is sedentary while interacting with customers.
- The work may also involve standing, walking, bending, and stooping to complete assigned work.
NOTES:
- FLSA: Non-exempt
- Wyoming State Parks and Cultural Resources is an Equal Employment Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.
Supplemental Information
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
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