Job Description
The security logistics specialist role is to reach out to the booking group contact and gather trucking and crew list reporting to the convention spaces during the convention. The information gathered is used to disperse to our security team throughout the property to make them aware.
The specialist is accountable for the overall work performance of the administrative duties, and any additional responsibilities assigned by security management. In the absence of the management of security logistics, the coordinator assumes their duties and responsibilities.
Essential Duties
The specialist essential functions are to ensure all interactions between guests and employees adhere to the Forbes Five-star standards. This role is expected to monitor all emails, understand, and enforce all company and department policies and procedures. All guest and employee inquiries and concerns will be handled with the utmost professionalism all while providing satisfactory solutions.
- Responsible for updating excel spreadsheets of trucking and crew list.
- Responsible for monitoring emails and respond in a timely manner.
- Work in conjunction with conventions service managers, entertainment production managers for booking group contacts.
- Responsible for executing a trucking and crew list for security checkpoints daily.
- Responsible in maintaining all vendor badge requests from vendors and works with HRIS to process vendor badges for the vendors and coordinate renewals through Vendor Badging.
- Responsible for providing support to the Senior Security Management
- May be assigned other duties and events as necessary.
- Must be able to effectively assist with internal and external guests with high levels of patience, tact and diplomacy.
- Maintain high standards of resort appearance by continuously walking the floors, inspecting public areas and back of house areas. Identify and correct conditions which may impact patron or employee experience.
- Responsible for monitoring officers and ensuring they always maintain Wynn Resort Core Values and Behaviors, and the Forbes Five-star standards of service to guests and employees.
- Maintain full knowledge of overall Wynn and Encore facilities, outlets, and services.
- Maintains open communication with upline management to include employee concerns, shift incidents and other pertinent information.
- Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork.
- Provide ongoing training and development opportunities to enhance the skill and knowledge of assigned staff.
- Attend training classes, meetings, and company functions that is required.
- Instill teamwork, mentor others, and encourage success at every opportunity.
- Create and maintain a positive work environment.
Qualifications
- Must possess excellent communication skills, both verbal & written. Must be able to communicate with guests, management, and other employees to their understanding. Second language is preferred but not required.
- Must have strong customer service skills. Ability to deal with concerns involving guest, employees, and operational issues, all while maintaining a positive attitude.
- Strong ability to learn multiple computer systems and understanding of Microsoft Office software.
- Must be able to work effectively in stressful, high-pressure situations
- Must have problem solving and decision-making skills.
- Must be able to work alone or in a team
- Must be able to work evenings, weekends, holidays, and long hours.
- Must maintain confidentiality of patron information and pertinent hotel data.
- Perform essential job functions with attention to detail.
- A valid Nevada Gaming License, CPR and Alcohol Awareness certification are required and must be obtained before entering this position.
- Must be 21 years of age or older and requires a high school diploma or equivalent.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
