Manage and grow a local market with expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home.
As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.
Sales & Marketing Expectations:
- Achieve sales goals for number of appointments, conversation rate and total sales revenue.
- Timely completion of estimates and contracts with a clear product solution and scope of work.
- With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.
Operations Responsibilities:
- Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
- Local vendor management – find and develop relationships with local and regional subcontractors/vendors as needed.
- Point of Escalation – respond to and resolve escalated situations with customers, systems, and processes.
- Maintain accurate and adequate inventory for all stocked equipment.
- Manage fleet/vehicle maintenance, repairs and cleanliness.
- Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests.
Leadership Opportunities:
- Lead by example with ride alongs, mentoring, and developing an understanding of each role (marketing, sales, production).
- Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations.
- Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
- Scale and grow your local market.
- Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.
Required Industry Experience, Skills, and Travel:
- Residential Durable Medical Equipment (DME) industry experience required (B2C).
- Proven experience as a successful Sales producer and manager.
- Excellent spoken and written communication skills, presentation skills, and project management skills.
- Strong interpersonal skills and the ability to lead and develop a team.
- Excellent leadership and decision-making skills.
- Financial acumen including understanding of a budget.
- Excellent problem-solving skills.
- Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
- Travel up to 10% as needed.
Total Rewards:
- Base salary plus incentive = total compensation of $120,000.
- Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance.
- Paid time off includes paid holidays and three weeks of PTO.
- Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Do you have industry experience with Residential (B2C) Durable Medical Equipment for Mobility?
Ability to Commute:
- Frankfort, KY 40601 (Required)
Work Location: In person
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