The Team & Role

We are looking for a passionate Senior Associate, Account Management who will help us ensure the long-term success of some of our largest customers in North America. You will act as a leader and mentor to your team, supporting new hire interviews, onboarding and long term mentorship. This is an opportunity to bring your skills as a consultant, business analyst, project manager, SevenRooms advocate and customer success professional along with a high level of curiosity about all things tech and hospitality. As an explorer, you have a natural curiosity to not only ask how a feature works, but why. You are intrigued by operations and logistics and solving the next puzzle. You are resourceful, tenacious, and an effective team player who approaches your work with humility, integrity, and a desire for continuous growth. You are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

What You’ll Do

• Customer Value Realization: Responsible for understanding customer KPIs, becoming a trusted advisor and educator to enable customers to realise the full potential of SevenRooms. Lead account strategy through a defined implementation & onboarding process. Understand customer requirements, and tailor-fit product capabilities and business relations accordingly and identify new ways our platform can enable our partners to differentiate themselves in the market.
• Customer Champion and Advocate:  Ensure customer needs and challenges are communicated and understood by executive and operational teams. Anticipate future customer needs and proactively advocate internally to address them. Assist with high severity requests or issue escalations as needed. Attend industry conferences and networking events as a SevenRooms advocate and product specialist. 
• Customer Retention. Monitor account performance and utilisation of SevenRooms, using data to track key account metrics. Plan and lead strategic on-sites with enterprise partners in order to maintain high levels of engagement across a broad group of internal and external stakeholders and to properly align on strategy.
• Process Management: Help create workflows and run internal processes that increase efficiency in our communications with partners (email, phone).Cross-Functional Collaboration: Collaborate with internal teams to prioritise new deliverables/methods for getting work done based on the evolving needs of these partners.

Who You Are

• Substantial experience working in challenging, customer-facing roles, ideally within the B2B & SaaS space.
• Proven experience working with SevenRooms platform.
• Proven experience in a Customer Success or Account Management role.
• Able to articulate via phone, email, video conference, and in-person meetings, the value proposition of a technology platform to meet client needs through the use of actionable data based on current and potential operations.
• Prior experience working closely with Product or Engineering teams.
• Technical aptitude and understanding of the hospitality software industry, including but not limited to usable knowledge of SevenRooms, Bbot, OpenTable, ResDiary, Quandoo, Resy, Toast, MyCheck.
• Proven ability to lead project planning and management of cross-functional projects with the highest attention to detail.
• Exceptional client-facing oral and presentation skills, by proceeding in person and over video conferencing for up to 6 consecutive hours per day with visible smile -- enthusiasm, energy, poise, resourcefulness, and confidence in addition to excellent written communications skills
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level.
• Desire to work in the hospitality space, and servicing hospitality operators.
• 25% travel required

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.