About Flywheel
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.The Opportunity
As a Senior Manager, Business Manager, you will play a critical role in driving client success, retention, and expansion within our Retail business. You will oversee a portfolio of key clients and provide strategic direction, while also mentoring business managers and supporting the implementation of best practices. You’ll collaborate cross-functionally, leverage data-driven insights to unlock client growth, and contribute to the ongoing evolution of our client service model. This role requires strong leadership, analytical acumen, and a passion for delivering measurable value to clients.
What You Will Do:
- Serve as a strategic advisor to a defined portfolio of high-value retail clients, developing and executing plans to drive account growth, satisfaction, and retention.
- Use Flywheel datasets to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers.
- Lead regular business reviews with client stakeholders, presenting actionable recommendations based on in-depth data analysis to accelerate sales and improve digital shelf performance.
- Oversee and mentor a small team, supporting their professional development and ensuring excellence in client delivery.
- Proactively identify at-risk accounts and work cross-functionally to address client issues, ensuring exceptional customer experiences and long-term partnerships.
- Partner with internal teams (Customer Success, Sales, Product, Analytics) to align on client objectives and deliver integrated solutions.
- Support the Director in implementing broader retail strategies, process improvements, and scalable best practices across the client services team.
- Contribute to the design and delivery of client presentations, executive summaries, and strategic recommendations.
- Help drive adoption and optimization of our technology platforms, ensuring clients realize full value from their investments.
- Assist in hiring, onboarding, and training new team members as the business grows.
- Act as an ambassador for our brand and values, representing the team internally and externally as needed.
Who You Are
- 5+ years of experience in retail, CPG, digital commerce, or related fields, with at least 2+years in a client-facing or account management leadership role.
- Proven ability to manage complex client relationships and deliver data-driven business recommendations.
- Experience leading or mentoring team members; able to inspire, coach, and develop talent.
- Demonstrated analytical skills and a strong aptitude for synthesizing data into compelling narratives and business strategies.
- Excellent communication, presentation, and interpersonal skills; able to engage with all levels of client and internal stakeholders.
- Results-oriented, proactive, and highly organized, with a track record of driving client outcomes and operational improvements.
- Technologically savvy, with the ability to quickly learn and leverage digital platforms and analytics tools.
- Thrives in a fast-paced, evolving environment and is comfortable with ambiguity.
- Collaborative team player who exemplifies professionalism and a customer-first mindset.
- Advanced skills in Excel, PowerPoint, and business analytics tools are a plus.
#LI-KH1
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.- We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.Inclusive Workforce
Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.
For more information about what data we collect and how we use it, please refer to our Privacy Policy. IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here. Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. #LI-HYBRID
