Job Description
Ingram Content Group (ICG) is hiring a Senior EDI Engineer. The Senior EDI Engineer drives all aspects of electronic data interchange (EDI) and broader B2B integrations for our enterprise. This position owns partner onboarding and off-boarding, proactively monitor and tune transactions, and serve as the technical SME for IBM Sterling B2B Integrator (SI) and related technologies (Sterling File Gateway, Control Center, and ideally Sterling Partner Engagement Manager tools). Your deep hands-on mapping and business-process-modelling skills, coupled with strong stakeholder-facing abilities, will ensure smoother trading-partner experience and resilient, compliant and prompt data exchanges. This position will require 3 days in the office and 2 days may be remote per week, candidates must be in or willing to relocate to the Nashville, TN region.
Want to help explore and build new ways to deliver content to the world?
At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!
The ideal candidate will have the following minimum qualifications:
- Bachelor’s degree in computer science, Information Systems, Engineering or related field or directly related experience.
- 7+ years of experience of hands-on EDI map development.
- Experience with IBM Sterling B2B Integrator (v6.X+), Sterling File Gateway, Control Center. in high-volume environments. Strong familiarity with Sterling adaptors (FTP/S, HTTP/S, AS2, MQ, ODBC/JDBC).
We have a preference for:
- Programming/Scripting: XPath/XSLT, Java/Groovy, SQL, UNIX shell or PowerShell for automation and monitoring.
- Functional Experience: Hands-on experience working on integrating existing enterprise resource planning (ERP) systems, warehouse management systems (WMS), other backend systems and external partner systems using Integration tools.
- Standards & Protocols: Deep knowledge of ANSI X12, EDIFACT, cXML, HIPAA, GS1, JSON, CSV; AS2, SFTP, REST APIs, VAN.
The Senior EDI Engineer’s key responsibilities are:
- Partner Lifecycle - Lead end-to-end onboarding/off-boarding of trading partners (requirements gathering, mapping, connectivity, certifications, go-live). Maintain partner profiles, certificates, schedules, and SLAs; coordinate mass migrations or consolidations when required.
- Transaction Monitoring & Support - Monitor daily EDI/B2B traffic (X12, EDIFACT, XML/JSON, cXML, flat files) via Sterling dashboards, alerts, and custom reports. Troubleshoot failures, perform root-cause analysis, and implement permanent fixes in collaboration with infrastructure, network, and business teams.
- Mapping & Development - Design, code, and test complex maps, adapters, and business processes in SI (Graphical Process Modeler/BPML). Optimize performance, re-factor legacy maps, migrate existing EDI transactions from legacy to modern B2B systems and enforce mapping standards and reusable components.
- Stakeholder Engagement - Serve as technical contact for external partners and VANs; translate business requirements into technical solutions. Provide support, mentor junior staff, and contribute to 24×7 on-call rotation.
- Continuous Improvement - Track KPIs (acknowledgement timeliness, error rates, cycle times); recommend automation and process improvements. Evaluate emerging B2B/EDI tools and suggest roadmap enhancements with PEM, API-first B2B gateways, FTP to SFTP conversions etc.
- Determines and corrects errors where problems may span systems.
- Provides on-call support on a rotating basis for all production related problems with responsibility to provide the computer operator with instructions to correct problem.
- May be on call backup to others where key knowledge exists.
- Other duties as assigned.
Hiring Salary Range: $108,000k - $138,000k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional Information
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code & Flexible Schedules (per team)
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EOE-Race/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
