Senior SaaS Implementation Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What will I be doing?

• Lead and Facilitate Team Meetings: Coordinate regular team meetings to discuss best practices, monitor progress, and address any operational challenges
• Oversee Project and Resource Management: Review ongoing projects, manage resource allocation, and ensure that resources are efficiently utilized to achieve project objectives.
• Promote Team Collaboration and Growth: Organize and lead team-building activities to enhance collaboration, foster a supportive work environment, and drive team growth.
  
• Manage Stakeholder Relationships: Engage with key stakeholders to review progress, address concerns, and minimize risks related to service delivery.
• Build and Develop Teams: Oversee the recruitment, development, and mentorship of team members, ensuring a clear growth path and alignment with organizational goals.
• Handle Escalations: Promptly address and resolve any escalations or issues that arise, ensuring timely and effective solutions.
• Strategic Planning and Reporting: Participate in planning and review meetings to align on strategic goals, prepare detailed reports on progress and outcomes, and provide insights for continuous improvement.
• Focus on Retention: Analyze factors contributing to turnover, collaborate with teams to develop retention strategies, and implement actions to improve client or employee retention.

• Above 8 years of experience in Onboarding and support of SAAS Products and leading teams.
• Strong software background and ability to master product functionality.
• Strong leadership skills with the ability to effectively lead meetings, inspire team members, and ensure clear and efficient communication across teams
• Deep understanding of client needs, with the ability to build and maintain strong client relationships, particularly in managing escalations and resolving conflicts.
• Proven experience in managing multiple projects and resources, with strong organizational skills to meet deadlines and optimize operations
• Ability to lead and work with remote teams across different timezones
• Excellent analytical skills to interpret data, identify trends, and develop actionable insights to improve operations and client satisfaction
• Familiarity with project management tools and platforms, with the ability to quickly adapt to new technologies and implement them effectively in your role
• Ability to learn new skills and operate in a fast-paced and changing environment.
• Experience in the wellness/spa industry is a plus.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Why Zenoti? 

At Zenoti, we believe that when people feel good, they can do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, and a supportive and dynamic work environment, and encourage our employees to balance life, work, and well-being. We offer all our employees:

• Medical, dental, and vision coverage
• Participation in the company 401k plan
• Paid parental leave
• Unlimited paid time off
• Flexible work hours

Join Zenoti and be a part of our mission to empower wellness businesses worldwide! 

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.