Senior UX Designer & Usability Lead

General information

Description & Requirements

ManTech seeks a motivated, career-focused, and customer-oriented Senior UX Designer & Usability Lead to join an on-site team in either: Falls Church, VA, San Antonio, TX, Aurora, CO, or Tacoma, WA.

Responsibilities include but are not limited to:

• Lead the planning, design, and validation of user experience (UX) across a portfolio of government websites, portals, and applications used across the Military Health System (MHS) and its global user base.

• Apply human-centered design (HCD) principles to improve usability, accessibility, information architecture, and content strategy across a variety of secure intranet and public-facing platforms.

• Conduct and oversee user analysis, usability testing, heuristic evaluations, wireframing, and prototyping using modern UX tools and methods.

• Collaborate with product owners, developers, and site maintenance staff to ensure usability improvements are feasible, measurable, and aligned with mission goals.

• Provide mentoring and hands-on quality assurance to other designers, content strategists, and accessibility specialists, promoting consistent design standards and measurable outcomes.

• Support modernization by identifying opportunities for automation, personalization, and improved user journeys on both legacy and newly deployed systems. 

Minimum Qualifications:

• 5+ years of progressive experience in UX design or usability engineering, including hands-on work on complex, multi-system websites and applications.

• Bachelor’s degree (in Human-Computer Interaction, Digital Media, Psychology, Information Systems, Design, or other relevant discipline).

• Strong knowledge of usability best practices including methods such as task-based testing, A/B testing, card sorting, participatory design, and clickstream analysis; with the ability to translate findings quickly into actionable UX enhancements to improve navigation, clarity, and task completion.

• Demonstrated experience using design and research tools such as Miro, Otter.ai, Figma, Axure, Sketch, Adobe XD, Optimal Workshop, UserTesting Platform, or equivalent tools.

• Nielsen Norman Group (NN/g) UX Certification or equivalent recognized industry certification.

Preferred Qualifications:

• Strong working knowledge of federated SharePoint, public-facing communication or collaboration platforms, or enterprise web content governance in a regulated environment.

• Experience supporting or interfacing with enterprise intranet systems used by military or civilian healthcare staff.

• Prior experience working with user bases exceeding 10,000, preferably in contexts involving operational healthcare, clinical training, or readiness systems.

Clearance Requirements:

• Must be a U.S. Citizen with the ability to obtain and maintain a Public Trust clearance.

Physical Requirements:

• Office work, typically sedentary with some movement around the office.

• Ability to travel (car or air) and present at conferences or meetings.