Company Description
About Us
At Sharpcontra, we are committed to operational excellence and smart business solutions. Based in Austin, TX, our company provides streamlined support services and efficient operational infrastructure to help organizations thrive. We pride ourselves on fostering a collaborative and professional environment where innovation and growth are not just encouraged—they’re expected.
Job Description
Job Description
Sharpcontra is seeking a detail-oriented and proactive Service Account Assistant to support our client service operations. This role involves assisting account managers in coordinating services, managing client communications, and ensuring seamless service delivery. The ideal candidate thrives in a structured environment and brings exceptional organizational and interpersonal skills.
Responsibilities
Support service account managers in daily tasks and client coordination
Prepare service reports, documentation, and client correspondence
Schedule and follow up on service appointments and requests
Monitor account performance and address client inquiries promptly
Assist in resolving service-related issues with a focus on client satisfaction
Maintain accurate and up-to-date records in internal systems
Collaborate with internal departments to ensure service delivery standards
Qualifications
Qualifications
Proven experience in an administrative, customer service, or account support role
Strong written and verbal communication skills
Excellent organizational and time-management abilities
Proficiency in Microsoft Office Suite and CRM tools
Ability to work independently and manage multiple tasks simultaneously
High attention to detail and problem-solving skills
Associate or Bachelor’s degree preferred
Additional Information
Benefits
Competitive salary: $60,000 – $66,000 annually
Opportunities for career growth and internal advancement
Comprehensive training and onboarding programs
Supportive and professional work environment
Health, dental, and vision insurance options
Paid time off and company holidays
