Service Advisor

At Central Body, we’ve built our reputation on over four decades of trusted RV collision repair, exceptional customer service, and a deep commitment to doing things the right way. We’re a locally owned, family-oriented business that values integrity, craftsmanship, and teamwork, and we’re looking for a driven, experienced Service Advisor to join our growing team!

As a Service Advisor, you will act as a service writer to initiate and process requests for collision repair service. At Central Body Company, we believe in rewarding hard work and supporting your growth, both personally and professionally. Here’s what you can expect when you join our team:

• Competitive Compensation! Commissions on sales and gross profit after 90 days!
• Work-Life Balance: Enjoy generous Paid Time Off (PTO) and paid holidays.
• Retirement Support: Build your future with a 401(k) plan that includes an employer match.
• Health Coverage You Can Count On: Access quality medical insurance through UnitedHealthcare, plus group-rate dental and vision plans.
• Investing in Your Growth: Take advantage of tuition assistance to further your career. Promotion potential through our multiple locations!

• Customer Interaction: Greet customers, inspect vehicles, and assess repair needs. Clearly explain necessary repairs and costs. Check in vehicles with photos and build trust. Schedule customer appointments using CCC calendar. Schedule deliveries and review repairs upon delivery. Perform follow-up calls and emails to ensure satisfaction. Resolve complaints and concerns professionally. Advocate for customer needs and ensure a positive experience.
• Repair Planning & Estimating: Perform blueprinting with technicians to capture damage and create repair plans. Prepare accurate, itemized estimates using CCC ONE. Pull OEM repair procedures to ensure safety and quality. QC vehicles daily to ensure repair plan accuracy.
• Parts & Documentation: Order and receive parts; post invoices daily using CCC and parts tools. Obtain repair authorizations and maintain documentation. Track repair progress and parts status daily. Coordinate sublet vendors for outsourced tasks.
• Communication & Coordination: Provide regular updates to customers about progress, delays, or changes. Communicate in morning meetings about delayed parts and vehicles scheduled for delivery. Process payments, generate estimates, and handle billing.

• Knowledge: Minimum 1 year of experience in a collision repair shop in a position such as an Auto Body Shop Estimator, Collision Shop Estimator, Service Writer, or Repair Planner Estimator. Familiarity with RV systems, parts, and repair processes is highly beneficial. An entrepreneurial spirit displayed in self-motivation and professional growth.
• Skills: Excellent interpersonal and communication skills to interact with staff and customers. A positive attitude and excellent time management skills. Ability to provide outstanding customer service and resolve issues effectively. Strong attention to detail, scheduling, and prioritization skills. Demonstrate ability to be flexible and adapt to an ever-changing work environment. Proficient with CCC One management system preferred.
• Ability: Ability to climb, bend, push, lean, twist, reach, kneel, crouch, and perform other maneuvers associated with the job. Valid driver’s license and ability to pass a driving check (Motor Vehicle Record), felony / misdemeanor background check, and drug screen.